[rt-users] Shredder not shredding attachments?

So I'm running validator and getting the following error for a few tickets : example : Record #600816 in Attachments references not existent record in Attachments Parent => '600813' => id Attachment #600816 -> Txn #1567423, Transaction #1567423 -> object RT::Ticket #187697 I attempted

Re: [rt-users] Disable Jumbo updates

Hi, autohandler has plenty callbacks you can use to bail out quickly. Elements/Tabs has also callbacks to hide a link. On Fri, Nov 23, 2012 at 7:46 PM, Jim Tambling wrote: > Hello, > > > > Is there a way to make the Jumbo link a privileged one? So only certain > users or group members have acces

[rt-users] Disable Jumbo updates

Hello, Is there a way to make the Jumbo link a privileged one? So only certain users or group members have access to it? Regards, Jim We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Hiding "Input must match"

Thanks Ruslan, my forms are looking a lot less cluttered. Regards, Jim -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: 23 November 2012 14:28 To: Jim Tambling Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users

Re: [rt-users] Hiding "Input must match"

On Fri, Nov 23, 2012 at 5:39 PM, Jim Tambling wrote: > Hi, > > > > I have created a mandatory custom field for IP addresses. I use a regex to > ensure it is a valid IP address. Is there any way of hiding the “Input must > match” portion? At present my CF looks like this: > > > > Source IP > > Ente

Re: [rt-users] Looking for German templates

On Fri, Nov 23, 2012 at 4:44 PM, Sebastian Flothow wrote: > Good afternoon, > > I just installed RT 4.0.7, but before we can actually use it I need to set > up German templates. Unfortunately, I couldn't find any in the RT wiki nor > in the list archives (somewhat surprising actually, since RT see

[rt-users] Hiding "Input must match"

Hi, I have created a mandatory custom field for IP addresses. I use a regex to ensure it is a valid IP address. Is there any way of hiding the "Input must match" portion? At present my CF looks like this: Source IP Enter one value Input must match \b(25[0-5]|2[0-4][0-9]|[0

Re: [rt-users] RT4 - Reject Action

On Fri, Nov 23, 2012 at 4:56 PM, Nick Fennell wrote: > Hi, > > I'm looking to modify the default behaviour of the 'Reject' option displayed > at the top right of ticket display. > > Ideally, I'd like the Reject button to set Status to 'Rejected' and Update > Tyoe to be 'Comments (Not sent to req

[rt-users] RT4 - Reject Action

Hi, I'm looking to modify the default behaviour of the 'Reject' option displayed at the top right of ticket display. Ideally, I'd like the Reject button to set Status to 'Rejected' and Update Tyoe to be 'Comments (Not sent to requesters)'. Additionally, is it possible to add a Reject Action to

[rt-users] Looking for German templates

Good afternoon, I just installed RT 4.0.7, but before we can actually use it I need to set up German templates. Unfortunately, I couldn't find any in the RT wiki nor in the list archives (somewhat surprising actually, since RT seems to have good I18N/L10N otherwise). Does anyone here have Ge

Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

I tried that thanks, but what's puzzling me is that if I take out the " $self->TargetObj->SetStatus('open');" it still opens the ticket, as if it's ignoring the user defined action Joachim Thuau-4 wrote > It might just be a typo (targetObj? Replace with ticketObj?) > > Jok > > On Nov 22, 2012,