[rt-users] Placing 2 CF in RT ticket subject

I am trying to create a script which will pull 2 custom field values into the RT ticket subject upon creation. I am able to do it with one using script below, but unable to manage to pull 2 CF values, is this possible? my $subject = $self->TicketObj->FirstCustomFieldValue('Custom Field Selecti

[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

Hello, When a new ticket is created, I can see that in RT. But then if a new reply or correspondence comes to that ticket, it is not getting highlighted (but I can see the new correspondence in the ticket). Any solution? Regards,