[rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread globo
Hi, When a ticket gets logged the requester receives a email with the ticket number and also the option to reply to the email to update the request. I need to be able to notify the owner of the ticket when the request gets updated by email. Does anyone know the script or have a template to allo

Re: [rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread Tim Wiley
On 01/25/2013 06:48 AM, globo wrote: Hi, When a ticket gets logged the requester receives a email with the ticket number and also the option to reply to the email to update the request. I need to be able to notify the owner of the ticket when the request gets updated by email. Does anyone know

Re: [rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread Kevin Falcone
On Fri, Jan 25, 2013 at 06:48:23AM -0800, globo wrote: > When a ticket gets logged the requester receives a email with the ticket > number and also the option to reply to the email to update the request. > > I need to be able to notify the owner of the ticket when the request gets > updated by em

Re: [rt-users] UseSQLForACLChecks / CurrentUserCanSee

2013-01-25 Thread k...@rice.edu
On Fri, Jan 25, 2013 at 02:15:02AM +0400, Ruslan Zakirov wrote: > On Fri, Jan 25, 2013 at 1:52 AM, k...@rice.edu wrote: > > We are running version 3.8.13 with a PostgreSQL 9.2 backend. I will > > try to look into it further and see if I can locate the cause of the > > pathological performance issu

Re: [rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread Michael O' Brien
Hi Kevin, I currently have a script setup for the queue , but it doesn't work. Condition : On Correspond Action: Notify Owner Template : My Own Stage : TranscationCreate I just need to notify the owner of the ticket via email when the users reply to the ticket update. Eg. 1. A

Re: [rt-users] UseSQLForACLChecks / CurrentUserCanSee

2013-01-25 Thread Ruslan Zakirov
On Fri, Jan 25, 2013 at 8:14 PM, k...@rice.edu wrote: > On Fri, Jan 25, 2013 at 02:15:02AM +0400, Ruslan Zakirov wrote: >> On Fri, Jan 25, 2013 at 1:52 AM, k...@rice.edu wrote: >> > We are running version 3.8.13 with a PostgreSQL 9.2 backend. I will >> > try to look into it further and see if I c

Re: [rt-users] Notifying Ticket Owners of email updates

2013-01-25 Thread Kevin Falcone
On Fri, Jan 25, 2013 at 04:27:57PM +, Michael O' Brien wrote: > I currently have a script setup for the queue , but it doesn't work. > > Condition : On Correspond > Action: Notify Owner > Template : My Own > Stage : TranscationCreate > > I just need to notify the owner of the ti

[rt-users] Recommended Upgrade Path

2013-01-25 Thread Camron W. Fox
All, We have been running RT V3.6.6 for the last five years, with no upgrades due to customer (and management) paranoia. We are now starting a new contract with the same customer, and a new installation is at hand. Clearly, we would like to run the up to date product, as V3.6.6 is