Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know the script or have a template to allo
On 01/25/2013 06:48 AM, globo wrote:
Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know
On Fri, Jan 25, 2013 at 06:48:23AM -0800, globo wrote:
> When a ticket gets logged the requester receives a email with the ticket
> number and also the option to reply to the email to update the request.
>
> I need to be able to notify the owner of the ticket when the request gets
> updated by em
On Fri, Jan 25, 2013 at 02:15:02AM +0400, Ruslan Zakirov wrote:
> On Fri, Jan 25, 2013 at 1:52 AM, k...@rice.edu wrote:
> > We are running version 3.8.13 with a PostgreSQL 9.2 backend. I will
> > try to look into it further and see if I can locate the cause of the
> > pathological performance issu
Hi Kevin,
I currently have a script setup for the queue , but it doesn't work.
Condition : On Correspond
Action: Notify Owner
Template : My Own
Stage : TranscationCreate
I just need to notify the owner of the ticket via email when the users reply to
the ticket update.
Eg.
1. A
On Fri, Jan 25, 2013 at 8:14 PM, k...@rice.edu wrote:
> On Fri, Jan 25, 2013 at 02:15:02AM +0400, Ruslan Zakirov wrote:
>> On Fri, Jan 25, 2013 at 1:52 AM, k...@rice.edu wrote:
>> > We are running version 3.8.13 with a PostgreSQL 9.2 backend. I will
>> > try to look into it further and see if I c
On Fri, Jan 25, 2013 at 04:27:57PM +, Michael O' Brien wrote:
> I currently have a script setup for the queue , but it doesn't work.
>
> Condition : On Correspond
> Action: Notify Owner
> Template : My Own
> Stage : TranscationCreate
>
> I just need to notify the owner of the ti
All,
We have been running RT V3.6.6 for the last five years, with no
upgrades due to customer (and management) paranoia.
We are now starting a new contract with the same customer, and a new
installation is at hand. Clearly, we would like to run the up to date
product, as V3.6.6 is