Le 19/03/2013 ? 22:59:39+0400, Ruslan Zakirov a écrit
On Tue, Mar 19, 2013 at 10:47 PM, Albert Shih albert.s...@obspm.fr wrote:
Le 19/03/2013 ? 19:26:52+0100, Albert Shih a écrit
Hi all,
I'm trying to install a new lifecyle and I'm unable to make the rights
working.
OK I find the
Hi,
I would like to known how the search interface
Tickets -- New search
get the list of owner/creator/last update by.
Because after some time I get some people in the list who don't have any
rights (and never had) to own/update anything.
If it's because those people are «creator» why I
Hello,
I'm not much of a linux guy, but we're having an issue with emails coming from
RT to external organizations.
We're running RT 4.0.10 on CentOS 6.3 with Postfix (MailCommand: sendmailpipe)
as the email solution. I mostly followed the install guide and prayed during
installation and
RT 4.0.5 on a Debian system
I have at least one user who has timestamps showing GMT rather than local time.
She had Options-About Me set to system default (same as me) and then set to
America/New_York but timestamps in her tickets still show the time followed
by GMT. Any ideas?
-Mark
For completeness...
Thank You,
Rafal Roginela
Office (847) 827-9740 x109
Fax (847) 493-8031
From: Rafal Roginela
Sent: Wednesday, March 20, 2013 2:45 PM
To: 'Billington, James'
Subject: RE: RT4 Postfix/Apache Email Return-Path causing issues
Hi,
You can add an MX record for the
Hi,
Sorry I gave you a wrong google word of impersonation it should be
masquerade... Here is an article to do just that:
http://www.cyberciti.biz/tips/howto-postfix-masquerade-change-email-mail-address.html
Another way is to relay off your main server(we do that with our Exchange box)
again
Adding an external MX record for this isn't really an option I can explore. I
agree it would solve the problem, more as a workaround, but we'd need to
revisit our agreement with our DNS provider.
I googled postfix impersonation settings and sendmail impersonation
settings with no luck. Can you
- Original Message -
From: Mark F. Komarinski mark_komarin...@hms.harvard.edu
I have at least one user who has timestamps showing GMT rather than
local time. She had Options-About Me set to system default (same as
me) and then set to America/New_York but timestamps in her tickets
We need to make a customfield mandatory.
Once that is done, Quick Create will no longer work from the RT home page
because there is no access to set that customfield.
How does one get around this?
This is what prompted my desperate search to find out how to create a
customfield and imbed it
This looks like it might work. It just feels like we're tricking the system as
a workaround instead of fixing it at the root.
Isn't there a way to set the Return-Path without changing the From: and/or
ReplyTo: headers? RT already set those properly. I just need the Return-Path to
change.
Just
I would suggest you use postfix canonical maps on the host running RT,
regardless whether it sends out mail directly or via a mail relay server (e.g.
corporate mail server). This way you rewrite the domain part of the email
address to an address with public MX record (...@servername.domain to
On 03/20/2013 02:37 PM, Billington, James wrote:
This looks like it might work. It just feels like we’re tricking the
system as a workaround instead of fixing it at the root.
Isn’t there a way to set the Return-Path without changing the From:
and/or ReplyTo: headers? RT already set those
Hi,
Postfix is the mta, sendmail just hands it off to postfix is what I understand
. The reason you're seeing the headers the way they are because of how
intrinsic email is to Linux/ Unix. What's there is how mail works inside Linux
itself because each system has an internal mail flow that is
On 20 Mar 2013, at 17:37, Billington, James wrote:
This looks like it might work. It just feels like we're tricking the
system as a workaround instead of fixing it at the root.
Not really. Return-Path is a header that gets created by an MTA for
local delivery or when constructing a bounce
On 03/21/2013 06:18 AM, Albert Shih wrote:
Hi
Since I create a new lifecycle I got this error
/usr/local/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue
--search-arg Support --action RT::Action::EscalatePriority
Use of uninitialized value $_ in string eq at
Edsall,
The ability to see a Custin Field is a privilege that has to be granted.
check into Privileges/permissions.
Kenn
On Tue, Mar 19, 2013 at 5:36 AM, Edsall, William (WJ) wjeds...@dow.comwrote:
Hello list,
I’m trying to manage with unprivileged users. On the self service page for
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