[rt-users] Start page is displaied when DB is unavalable

Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the  database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards

[rt-users] limit on ticket size

Hi is there a limit to the ticket size since I am getting this message when I open a ticket    Message body is not shownbecause it is too large.   Thanks and Regards

Re: [rt-users] Can't notify group about new ticket

Thanks Ruslan, It took me several days to get back to this, but following the example in rt-email-group-admin did work. We're receiving notices now. --Warren

[rt-users] Allow requestor close ticket

Hi, I would like to let requestor to close their owns tickets. So I grant to requestor : Modifiyticket DeletedTicket but on the web SelfService interface I don't see how the requestor can close their ticket. So I grant all rights to requestor (excludes administrator right) event so

Re: [rt-users] Allow requestor close ticket

Le 28/03/2013 ? 14:38:53+0100, Albert Shih a écrit Hi, I would like to let requestor to close their owns tickets. So I grant to requestor : Modifiyticket DeletedTicket but on the web SelfService interface I don't see how the requestor can close their ticket. So I grant

Re: [rt-users] Start page is displaied when DB is unavalable

On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not

[rt-users] RT 4.0.10 Queue not being created

Using the following code in html file: /Ticket/Elements/EditCustomFields, %ARGS, QueueObj = $QueueObj, InTable = 1 /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj = $QueueObj, InTable = 1 %INIT my $Queue = $ARGS{Queue}; my $QueueObj = RT::Queue-new($session{'CurrentUser'});

Re: [rt-users] User is failing to create a ticket

On Wed, Mar 27, 2013 at 2:57 PM, Asif Iqbal vad...@gmail.com wrote: On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal vad...@gmail.com wrote: I am getting the following error for a user tim.gra...@example.com who is trying to create a ticket in the help queue. 'Everyone' already has the right to

Re: [rt-users] limit on ticket size

On Thu, Mar 28, 2013 at 09:53:48PM +1000, Chris O'Kelly wrote: There is an option for this in rt_config, I don't have my installation in front of me now to tell you the exact name but if you read through it it's there, you'll just need to set it to an increased value in

Re: [rt-users] Start page is displaied when DB is unavalable

Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk

Re: [rt-users] Start page is displaied when DB is unavalable

On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust It's not at the moment and I don't know if it's on

Re: [rt-users] RT 4.0.10 Queue not being created

Add $RT::Logger-debug(Queue argument value is $Queue); line right after `my $Queue = ...`. On Thu, Mar 28, 2013 at 7:11 PM, Raymond Corbett raymond.corb...@arcproductions.com wrote: Using the following code in html file: /Ticket/Elements/EditCustomFields, %ARGS, QueueObj = $QueueObj,