Josh,
I'm new in RT, and I'm trying to customize Articles too but with no
success. Can you (or someone) send me an example on how can I include
some html in the article? Everything I've tried ended as plain text..
Thanks in advance!
Best regards,
Carlos
From: rt-users-boun...@li
I don't see why it wouldn't work, as MariaDB is supposed to be a drop-in
replacement for MySQL. You might not be able to use one of the newer storage
engines, but it should just work, no different than with MySQL.
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, I
On 04/03/2013 11:07 AM, Asanka Gunasekera wrote:
> Can any one tell me what I am doing wrong to have Due date on the dash
> to back date to 3 months when doing below
Yes, I told you earlier this week:
http://www.gossamer-threads.com/lists/rt/users/115569#115569
Please read replies to the list whe
I'm currently running RT 4.0.10 and couldn't be happier. However, it's
database is currently housed on a shared, underpowered Windows XP system
& I'll looking to rework it. I'm not pleased with how MySQL has
progressed (I'm running 5.1 right now & would be moving to 5.5) and have
begun looking at M
I'm just starting to really dive into Articles and have noticed that it
doesn't like for me to include links/html.
I created a new Article and included a basic a href. Displaying the
article shows this as a functional link. But when I add it to a ticket it
just shows up as a URL, not a clickable
Can any one tell me what I am doing wrong to have Due date on the dash to back
date to 3 months when doing below
Thanks and Regards
From: Asanka Gunasekera
To: RT User List
Sent: Monday, 1 April 2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve D
As it happens I never got the Redirect command to work properly, but a single
web page delivered by apache2 on 8080 that redirects to 80 wound up doing the
same trick. I got in a hurry last night and nearly forgot about the listen
directive, which in my config goes in ports.conf. D’oh. ☺
But th
Thanks Tim
...we are investigating right now and want to hear if people see RT meeting the
needs of the main service operations processes and linking with SLAs, Asset
mgmt., chg mgmt., etc
Lisa Tomalty
I
On Wed, Mar 27, 2013 at 08:39:04PM +0400, Ruslan Zakirov wrote:
> IE10 was brought up recently in very similar context. I think you have
> to disable compatibility mode in IE for rich text editor to work. I
> think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).
IE10 turned out to ha
Hi, Tim
Sorry for this unclear description.
I mean that the Status of merged ticket #193029 between Creation and Merging
Operation can not be sure, if I want to get the history by DB queries.
Because of the "resolving" action with "MergedInto" Operation hasn't been
record in Transactions Table,
Hi Kevin,
Thanks for this reply.
Effectively, with this mistake, the scrip will not be right... I did lot of
test, maybe the fatigue...
SO, I will follow your advises and get the list informed.
Regards,
Anthony
2013/4/2 Kevin Falcone
> On Tue, Apr 02, 2013 at 03:19:36PM +0200, Anthony Brodard
Hi list,
We have started a project to implement RT as our primary ticket management
system (with which we hope to replace TOPdesk http://www.topdesk.com).
There is one issue which I cannot solve by myself and I hope the list can help.
We are an ISP, offering managed services to our customers. Cu
On 3 Apr 2013, at 03:41, Yuming Zhu wrote:
> Hi, Guys
>
> I got a problem when I query the DB for ticket history data.
> When I do this operations on rt web, the DB Tickets table as followed:
>
>
> 1. create two tickets 193729 193730
> id EffectiveId Status
> -- --- -
> 19
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