Re: [rt-users] Retrieving CustomFields with RT-Jasper

2013-04-29 Thread k...@rice.edu
On Mon, Apr 29, 2013 at 06:41:07AM +, Michael Keetman wrote: > Hello, > > I am not entirely sure this is the right forum for this question, however the > only other information I can find about RT-Jasper is in this and the Devel > mailing lists. > > I have managed to install the RT-Jasper a

[rt-users] Upgrade from RT 4.0.9 to 4.0.11

2013-04-29 Thread Carlos Santos
I have been running RT 4.0.9 without issue on CentOS 6.4 for a few months. I went through the upgrade and after completed the login screen still have 4.0.9. I then did a fresh install on a VM and the login screen properly shows 4.0.11. Steps: unpacked 4.0.11 then ran ./configure, ran make testdep

[rt-users] Collecting info from child tickets (scrip action)

2013-04-29 Thread Tyler Harding
I asked about this once and didn't get a response, 2nd (and final) try… I'm trying to write a script that pokes around in child tickets. My abridged version of it: my $Children = $self->TicketObj->Members(); while( my $childTicket = $Children->Next ) { my $childId = $childTicket->TargetObj->id;

Re: [rt-users] Retrieving CustomFields with RT-Jasper

2013-04-29 Thread Ruslan Zakirov
On Mon, Apr 29, 2013 at 10:41 AM, Michael Keetman < michael.keet...@qcn.com.au> wrote: > Hello, > > ** ** > > I am not entirely sure this is the right forum for this question, however > the only other information I can find about RT-Jasper is in this and the > Devel mailing lists. > > *

Re: [rt-users] Retrieving CustomFields with RT-Jasper

2013-04-29 Thread k...@rice.edu
On Mon, Apr 29, 2013 at 08:23:34PM +0400, Ruslan Zakirov wrote: > On Mon, Apr 29, 2013 at 10:41 AM, Michael Keetman < > michael.keet...@qcn.com.au> wrote: > > > Hello, > > > > ** ** > > > > I am not entirely sure this is the right forum for this question, however > > the only other informatio

[rt-users] Unmerge ticket history truncation

2013-04-29 Thread Ram
Hi all. I recently unmerged a ticket using 'Set EffectiveId = id where id = ticket# and now one of those tickets has this as it's apparently oldest transaction "Modification of non-creatable array value attempted, subscript -1 at /path/to/perl/lib/perl5/HTML/Quoted.pm line 249". The ticket history

Re: [rt-users] Upgrade from RT 4.0.9 to 4.0.11

2013-04-29 Thread Carlos Santos
I figured it out. No need to reply. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Upgrade-from-RT-4-0-9-to-4-0-11-tp53677p53682.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Help - "Deep Recursion on subroutine..."

2013-04-29 Thread Thomas Sibley
On 04/26/2013 10:28 PM, Jason Doller wrote: > I've fixed and checked all the potential problems listed, and the > "support" email address may have been the problem. > > However, I've turned off postfix, and I'm still getting the errors > below. I realise I can probably clear a cache to stop this,

Re: [rt-users] Collecting info from child tickets (scrip action)

2013-04-29 Thread Thomas Sibley
Links have a target and a base (a destination and source), and therefore can be expressed in two directions. RefersTo is the inverse of ReferredToBy, and vice versa. In the database, links are stored in as canonical types and directionality is determined by which object is the target and which is

Re: [rt-users] Upgrade from RT 4.0.9 to 4.0.11

2013-04-29 Thread Tim Wiley
On 04/29/2013 02:28 PM, Carlos Santos wrote: I figured it out. No need to reply. Would you mind including your solution in case someone having the same issue is searching the archives?

Re: [rt-users] Retrieving CustomFields with RT-Jasper

2013-04-29 Thread Michael Keetman
Hi, I have made some progress with this after a good night's sleep. First of all, I pulled in a patch which exposes all the global fields (details here: https://github.com/bboksa/RT-REST/pull/1) (instead of just id, subject and timeworked) Secondly, I spent time with the JRXML and a java debug