Re: [rt-users] Using fastCGI or not??

Oh my God, I think it doesn't use mod_perl either! Is it possible to work without them? I am doing this: dpkg -l | grep mod_perl And I have nothing! Is it the way I should check? On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli wrote: > Apparently it is using mod_perl (I read it is either fast CGI

Re: [rt-users] Using fastCGI or not??

Apparently it is using mod_perl (I read it is either fast CGI or mod_perl, so this should be mod_perl). And about proxy, honestly, I don't know. I have been working on this server for like 4 days, years ago, someone else had run it and he has left so we have no info. Does it cause problem? How can

Re: [rt-users] RT Scrip

On 07/02/2013 04:07 AM, Bryon Baker wrote: > Is there a library of RT-scrips? If so where can I find it Personally I think any useful set of scrips should generally be turned into an extension and published on CPAN. That's what I've been doing with the ones I've written so far, like RT::Extensio

Re: [rt-users] Adding Customfields to QuickCreate Portlet

Dnia 2013-07-04, czw o godzinie 09:21 -0700, scott.dalzell pisze: > Hi > > I am now trying to add a global ticket CF to the homepage QuickCreate > Portlet > > i have have followed the wiki (below) and my custom field will not appear > when i view the QuickTicket Poerlet > (http://requesttracker.w

Re: [rt-users] rt-client ruby gem update

Tom, Thanks for the updated rt-client, i will be testing this in the next few weeks. Thanks, Eli On Jul 4, 2013, at 7:05 PM, "Tom Lahti" wrote: > I have shamelessly and unapologetically stolen Robert Vinson's excellent work > on his fork, for the most part. I did refactor slightly to maint

[rt-users] rt-client ruby gem update

I have shamelessly and unapologetically stolen Robert Vinson's excellent work on his fork, for the most part. I did refactor slightly to maintain compatibility with the previous API, but otherwise it's identical and pushed as rt-client 0.6.0. It is working for me on ruby 1.9.3p374 on Windows a

Re: [rt-users] Comment notification e-mails dropping characters

Samuel Jones wrote: Would the regular upgrade path from 4.0.12 --> 4.0.13 resolve the issues, leave the data where it is and update RT around it? 4.0.12 was a fresh empty install and then the data imported as the documents say to do. (just importing the mysql essentially, with some scripting t

Re: [rt-users] TicketSQL for searching by attrubutes

Dnia 2013-07-04, czw o godzinie 17:40 +0400, Ruslan Zakirov pisze: > HasAttribute = 'Name' > HasNoAttribute = 'Name' > > > > > > However, content search is not implemented. It's possible to implement > content search, but only for plain text attributes. > Thanks Rus, I'll look into that. Reg

Re: [rt-users] Using fastCGI or not??

On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli wrote: > Hi. > We already don't use fastCGI, I want to know will the response time of RT > through web increases if we use it? I'd appreciate if you can send me a > document that can explain about it, I have been looking for it, and I don't > find any a

Re: [rt-users] Adding Customfields to QuickCreate Portlet

Sorry the reply ate my code but here is the problem part > Alert_Support: > > > > -- View this message in context: http://requesttracker.8502.n7.nabble.com/Adding-Customfields-to-QuickCreate-Portlet-tp54565p54567.html Sent from the Request Tracker - User mailing list archive at

Re: [rt-users] Setting owner when creating ticket

Thank you Kevin, I will do my research and report back. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Setting-owner-when-creating-ticket-tp54517p54566.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Adding Customfields to QuickCreate Portlet

Hi I am now trying to add a global ticket CF to the homepage QuickCreate Portlet i have have followed the wiki (below) and my custom field will not appear when i view the QuickTicket Poerlet (http://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet) below are why current Qu

[rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD

Hello I'm using version 4.0.13 of RT. I'm trying to authenticate via an AD. As you can see in the log output I successfully find the user BUT I have an error "Couldn't create user myuser " which I don't understand because YES user exists but I just want to authenticate not recreate a user. Any

Re: [rt-users] Comment notification e-mails dropping characters

Would the regular upgrade path from 4.0.12 --> 4.0.13 resolve the issues, leave the data where it is and update RT around it? 4.0.12 was a fresh empty install and then the data imported as the documents say to do. (just importing the mysql essentially, with some scripting to adjust it from SQLi

Re: [rt-users] TicketSQL for searching by attrubutes

HasAttribute = 'Name' HasNoAttribute = 'Name' However, content search is not implemented. It's possible to implement content search, but only for plain text attributes. On Thu, Jul 4, 2013 at 1:50 PM, Robert Wysocki wrote: > Hi, > > Is there any way of searching tickets with TicketSQL by a nam

[rt-users] Using fastCGI or not??

Hi. We already don't use fastCGI, I want to know will the response time of RT through web increases if we use it? I'd appreciate if you can send me a document that can explain about it, I have been looking for it, and I don't find any answer :) Regards

[rt-users] TicketSQL for searching by attrubutes

Hi, Is there any way of searching tickets with TicketSQL by a named attribute? I would like to implement a solution for marking tickets with user-defined flags, but i don't want to use CustomFields. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska

Re: [rt-users] Linking a Transaction CF value to a Ticket CF value

The "if ( $type eq 'Create' ) {" & "elsif ( $type eq 'CustomField' ) {" section dont work correctly as there not returning the corect values out regardless if Alert_Support_T is set to 'Alert' or 'null' The 'Create' section always returns 1 and continualy sends emails and the 'custonfield' sectio

Re: [rt-users] How do you check the value of a Transaction CustomField

ah ok so that method wont work what method can be used for Transaction CFs? -- View this message in context: http://requesttracker.8502.n7.nabble.com/How-do-you-check-the-value-of-a-Transaction-CustomField-tp54509p54558.html Sent from the Request Tracker - User mailing list archive at Nabble.c

Re: [rt-users] -> Problem with Autologoff

Hello Again :) I just found out something, this actually works, *BUT*: If after one minute, I click on the *"home"* link, it says that I should login again, and it's good, it means RT has closed my session If after one minute I click on *ANY OTHE*R link than home, it resumes working... after this

[rt-users] -> Problem with Autologoff

Hello everyone :) I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to logout people who have ideal sessions... So I was reading about it and found out that I should put $AutoLogoff and set it, on the test server, I did this: *Set($AutoLogoff, 1);* Now it doesn't work, I mean

Re: [rt-users] Problem configuring RT Timezone

I had the same problem, RT 3.8.11. The problem is in rt/lib/RT/Date.pm, function Localtime (line 971 for me) The call to localtime ( @local = localtime($unix); ) just doesn't work, always returning effectively same as gmtime. All the parameters are correct. I instead wrote a function using DateTi