[rt-users] How to update CF via scripted mySQL commands

2013-07-18 Thread scott.dalzell
Hey guys What i am trying to do is link 1 ticket CF (Bug_No) to another Ticket CF (Ticket_No) by writing a script that will update the CF (Ticket_No) via the mysql database when the CF (Bug_No) is updated The reason i need it done in this manor is becasue this is a trial before doing the same

Re: [rt-users] Upgrade help

2013-07-18 Thread Kevin Falcone
On Tue, Jul 16, 2013 at 07:22:59AM -0700, ofadl wrote: I have two versions of RT set up, one is 3.0, which is the old version and in current use. The other is the newer version, 4.0, which id like to start using. I would like to do an upgrade on the old server where RT 3 is before I can move

Re: [rt-users] Is there a way to pretty much curl a webpage in a scrip?

2013-07-18 Thread Kevin Falcone
On Tue, Jul 16, 2013 at 03:12:39PM +, Thomas Misilo wrote: I was wondering if there is an easy way to curl a file in a scrip? As I would like to use this to generate a ticket. So pretty much [1]http://site/createtoken.php?tokenid={TicketID} You can use perl's LWP module to make a

Re: [rt-users] SLA extension with prior Scrip setting SLA CF

2013-07-18 Thread Kevin Falcone
On Wed, Jul 17, 2013 at 12:21:46PM -0700, Thomas Sibley wrote: On 07/17/2013 12:10 PM, Mark D. Nagel wrote: We ran into a problem that I think may be solvable with use of TransactionBatch, but may require changes to the SLA extension. Or perhaps not. Thus this question, which is

Re: [rt-users] Help with Apache2 CENTOS httpd.conf SSL setup

2013-07-18 Thread Nathan Cutler
When you say that port 80 doesn't work either - does the redirect happen? In other words, does the address (in the browser) change to https://...? The general tactic is to get it working over http (port 80) first, then add https.

Re: [rt-users] RT4 - preserve formatting when fetching email

2013-07-18 Thread Nathan Cutler
Can you provide specific examples? The more details, the better. On Mon, Jul 15, 2013 at 12:28 PM, girardja...@yahoo.fr girardja...@yahoo.fr wrote: Hello, I'm a beginner with RT, and I would like to know if this software allows to preserve formatting when fetching email. Cause when I

[rt-users] can't edit dashboards after upgrading to 4.0.13

2013-07-18 Thread Robert McNicholas
Hi, A couple weeks after upgrading to 4.0.13 (from 4.0.7), I discovered that whenever I click the Content link while editing a dashboard, I get the error, An internal RT error has occurred. Your administrator can find more details in RT's log files. In the log is recorded: Jul 18 16:21:39