On Tue, Aug 06, 2013 at 12:37:57PM -0700, Landon wrote:
I think I've got the Condition module worked out. Using two custom fields
that update on
correspondence (if we update it sets the StaffUpdate to Y and increments a
counter). If the
customer updates it sets StaffUpdate to N
On Tue, Aug 06, 2013 at 04:17:54PM +, MacKillip, Scott wrote:
I can create the dashboard, and am able to subscribe to it, however the
end users (who really
need this) are not able to find and thus subscribe to the new dashboard.
Additionally, I've
not been able to successfully
On Wed, Aug 07, 2013 at 01:20:35PM +0800, Chrilly Cheng wrote:
Thanks for your reply. I've test my custom lifecycle in RT web ui, it
works fine.
For your concern, i paste my lifecycle code at below, please help to check
it, thanks a lot!
Thanks for sending along the LifeCycle config.
On 7 August 2013 07:45, Kevin Falcone falc...@bestpractical.com wrote:
It's a grey area because you don't want to use SendEmail directly, as
I believe I said in my previous email.
Either use Notify if you just want to record an Outgoing Email
transaction or use RecordCorrespondence if you
Thanks a lot, Kevin. This issue is fixed according to your solution.
And I've noticed that warning info and fixed it also. Sincere thanks for
your help.
Br
Vodar
On Thu, Aug 8, 2013 at 1:55 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Aug 07, 2013 at 01:20:35PM +0800, Chrilly
