Would you please tell me how to do this? I used instmodsh to list these
packages, I do know that I don't have some packages and honestly, I am not
programmer (but I know general stuff) and also am new in RT, for example I
don't know how to look into RT packages...
For example, I had this error:
Using RT 4.0.17
Occasionally we have an instance where the ticket requestor forwards a
reply from us to a third party to ask them to comment on something in
the ticket. The third party then replies to the email including our
address and leaving the subject intact so it has the RT ticket id
Hi,
I have checked the copy of the RT before upgrade and there no extention
RT::Extension::BrandedQueues installed the only extentions installed are
1. Extension::QuickDelete
2.RT::FM and
3. RT::IR
Thanks in advance
Arun
On Tue, Aug 20, 2013 at 9:06 PM, Kevin Falcone
This is what I have in my logs.
[warning]: Deep recursion on subroutine RT::Queue::SubjectTag at
/opt/rt3/sbin/../lib/RT/System.pm line 232.
(/opt/rt3/sbin/../lib/RT/System.pm:232)
Out of memory!
Callback called exit.
[Sat Aug 17 22:17:55 2013] [notice] caught SIGTERM, shutting down
The RT
On Thu, Aug 22, 2013 at 10:45:51AM +0100, Andy Batey wrote:
We don't have permissions enabled for the Everyone group to be able
to reply to tickets so the email from the third party is bounced
back with the appropriate error telling them they don't have
permission to add to the ticket.
Rather
On Thu, Aug 22, 2013 at 04:10:43PM +0530, Arun ragini wrote:
This is what I have in my logs.
[warning]: Deep recursion on subroutine RT::Queue::SubjectTag at
/opt/rt3/sbin/../lib/RT/System.pm line 232.
(/opt/rt3/sbin/../lib/RT/System.pm:232)
Out of memory!
Callback called
Need to know what I am doing wrong I cannot seem to figure out how to implement
this code
my $ticket = $self-TicketObj;
my $txn = $self-TransactionObj;
my $type = $txn-Type;
my $field = $txn-Field;
my $NewStatus = open;
my $oldvalue = $txn-Oldvalue;
my $newvalue = $txn-Newvalue;
Thanks for the quick response to a NewBe question sorry.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: G.
Trying to create a cron job to move tickets from one queue to another. This is
what I tried which does not work.
Can some lead me in the direction where I can find a list of RT:Actions?
rt-crontool \
--search RT::Search::FromSQL \
--search-arg Queue = 'cerby' AND Status = 'closed' \
When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply generate and received. ie wen
sent directly to n...@rt-srvr.domain.com
However, when a request to open a ticket is sent to n...@domain.com and then
the email is
On 22 August 2013 12:17, mdm100 mich...@hudsonstreet.us wrote:
When requests to open tickets are sent directly to the RT queues email
address
a ticket is created and an Auto-Reply generate and received. ie wen
sent directly to n...@rt-srvr.domain.com
However, when a request to open a
On 22 August 2013 10:51, Bryon Baker bba...@copesan.com wrote:
Trying to create a cron job to move tickets from one queue to another.
This is what I tried which does not work.
Can some lead me in the direction where I can find a list of RT:Actions?
Use the 'package' name defined within
Hi mdm100,
Just to be sure, have you checked how you are forwarding from the first address
to the other? If that isn't keeping the original sender then that is where you
are losing the reply mail. RT replies to whatever email address it receives.
The logs and history should show you exactly
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