[rt-users] Group chart by custom field of Queue

Hello, My queues in RT belong to some sort of departament (custom field). How can I get a chart, showing tickets by departament? What i find out, is that charts are made by ticked dependencies, but not the the dependencies of tickets queues. Thank you in advance. -- View this message in co

[rt-users] Unable to create ticket in RT 4.2

Hi all - Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a ticket via the web interface...this is what I'm seeing in rt.log. [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method "DefaultOnCreate" via package "default" (perhaps you forgot to load "default"?) at /o

Re: [rt-users] Unable to create ticket in RT 4.2

On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote: > Hi all - > > > Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a > ticket via the web interface...this is what I'm seeing in rt.log. > > > [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method > "DefaultOnC

[rt-users] Iterating through multi select CF descriptions

Running RT 4.0.17. I have a CF that is a multi-select. I use the description field to determine whether to fire off certain checks in a scrip. What I can't seem to figure out is how to check every one of the chosen item's description. If I try this, a slight modification of another case where

Re: [rt-users] Unable to create ticket in RT 4.2

Thanks Alex. It was a local override. I just got rid of it and am using the default Create.html. I can create tickets now. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver wrote: > On Mon, 20