[rt-users] rt-crontool send email to watchers but not log event

2013-10-28 Thread Brent Wiese
I'm trying to do something similar to the Reminders notification via rt-crontool: http://requesttracker.wikia.com/wiki/Reminders But instead of notifying an owner of their reminder, I want to notify the queue watchers (and owner, but that's less important) when a ticket hasn't been touched in

[rt-users] RT4.2 with fast CGI

2013-10-28 Thread Bryon Baker
I cannot seem to get RT4.2 to run with FastCGI I am install the on the same server that I am running RT 4.0.13 so I know fastcgi is enabled for apache. RT4.2 run with fine with the following command /opt/rt4/sbin/rt-server -port 8080 With the following file in the vhosts.d directory rtnew.conf

[rt-users] including files in RT_SiteConfig.pm

2013-10-28 Thread Darin Perusich
Hello All, Is it possible to include other files which contain config options in RT_SiteConfig.pm? Was hoping something like this is possible, like how you'd use Include in apache configs, to make it more readable. Thanks! -- Later, Darin

Re: [rt-users] Restrictions and limitations on use of ReferrerWhitelist, RestrictReferrer, RestrictReferrer (cross-site request forgery warning message)

2013-10-28 Thread Kevin Falcone
On Sat, Oct 26, 2013 at 11:31:29PM -0700, Duncan Napier wrote: > > As for @ReferrerWhitelist, you'd have to show an actual error message > > to compare with the domains that you're whitelisting in order to know > > what's wrong. This is the preferred solution (white list the source > > of your tic

Re: [rt-users] Upgrading 4.0.8 -> 4.2.0 breaking outgoing email

2013-10-28 Thread Wright, Cory (CDC/OID/NCIRD) (CTR)
DBIx::SearchBuilder 1.65/usr/local/share/perl5/DBIx/SearchBuilder.pm make testdeps indicated no problems, nor did make upgrade-database. J. Cory Wright, RHCE | SRA Contractor | Mobile: 404-268-3402 | Email: nextgensupp...@cdc.gov | Ticket: scicompsupp...@mail.biotech.cdc.gov -Ori

Re: [rt-users] Upgrading 4.0.8 -> 4.2.0 breaking outgoing email

2013-10-28 Thread Alex Vandiver
On Mon, 2013-10-28 at 12:58 +, Wright, Cory (CDC/OID/NCIRD) (CTR) wrote: > Thanks Alex -- what's attached is me logging in and performing one > correspond in which I expect an email. Hostnames/IPs/db names have > been anonymized. Your logs are chock full of SQL statement execution errors, whi

Re: [rt-users] TicketHistory slow on 4.2.0

2013-10-28 Thread Tod Detre
Adding the index did indeed fix the issue. I've pasted the line from the SQL log below. It looks like the query is coming from RT::Transaction. I'm not that great at perl so I'm not sure, but I think it might be the method LoadCustomFieldByIdentifier. I do know that the URL that starts the query is

Re: [rt-users] Upgrading 4.0.8 -> 4.2.0 breaking outgoing email

2013-10-28 Thread Wright, Cory (CDC/OID/NCIRD) (CTR)
Thanks Alex -- what's attached is me logging in and performing one correspond in which I expect an email. Hostnames/IPs/db names have been anonymized. J. Cory Wright, RHCE | SRA Contractor | Mobile: 404-268-3402 | Email: nextgensupp...@cdc.gov | Ticket: scicompsupp...@mail.biotech.cdc.gov