Hello,
I tried to create a new skin based on aileron. I use rt 4.2.0. I'm
facing the problem as follows.
If I put the skin's main.css in local/css/myskin/ and the needed add on
in html/NoAuth/css/myskin everything works fine.
local/html/NoAuth/css/myskin/AfterMenus
local/html/NoAuth/css/myskin/I
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs => {
initial => [ 'new' ],
active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive=> [ 'resolved', 'rejected', 'deleted' ],
Hello,
I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
Now when I go to my dashboard it stops loading and says "An internal RT
error has occurred. Your administrator can find more details in RT's log
files."
It only stops when there is a widget with queue information. Here i
Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues w
Am Mo 11 Nov 2013 14:43:01 CET schrieb Alexander Reintzsch:
> What did I do wrong?
One thing I realized is that I had
Set($DevelMode, '1');
in etc/RT_SiteConfig.pm
This causes RT to ignore the static directories.
But it's still not working properly. The problems are merely some
different ones
I disabled the RTIR "Incidents" queue and the errors stopped.
On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen wrote:
> Hello,
>
> I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
>
> Now when I go to my dashboard it stops loading and says "An internal RT
> error has occurred.
I am looking to change the owner of 3000 tickets from usera to userb. It
seems that ./rt take|untake|steal does not accept a request to read ids
from - that is this doesn't work:
./rt -i ls owner=usera | ./rt steal -
The first problem is that steal|take|untake doesn't like the explicit
notation t
./rt -i ls owner=usera | sed -e 's/ticket\///' | xargs -L 1 ./rt steal
or somesuch should get you close.
Might have to check your documentation for xargs to tell it how to only
run 1 command at a time, I think it varies between linux and BSD.
On 11/11/2013 10:54 AM, Ram wrote:
I am looking t
I am hoping someone from RT can revisit this page because i found that these
http://www.bestpractical.com/docs/rt/4.2.0/customizing/approvals.html
instructions are not working AS IS if used on RT 4.2. What make the Approval
Template/scrips trigger expected behavior and Approval to begin appear
Re-ping:
Running RT 4.0.17.
I have a CF that is a multi-select.
I use the description field to determine whether to fire off certain checks in
a scrip.
What I can't seem to figure out is how to check every one of the chosen item's
description.
If I try this, a slight modification of another
`xargs -L 1` - yep that worked like charm!
thanks Jaye,
ram
On Mon, Nov 11, 2013 at 11:01 AM, Jaye Mathisen wrote:
> ./rt -i ls owner=usera | sed -e 's/ticket\///' | xargs -L 1 ./rt steal
>
> or somesuch should get you close.
>
> Might have to check your documentation for xargs to tell it ho
Hi All
One of my colleagues, create tickets frequently in a specific queue. In
RT3.8.8 in made a bookmark similar to
http://ticket-server/rt/Ticket/Create.html?Queue=XX and directly got to the
ticket create page. But in RT4.2, it seems that in order to prevent cross
site script, block direct acces
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