Re: [rt-users] apache segfaults with 4.2

On Fri, 13 Dec 2013 10:40:52 -0500 Kevin Falcone wrote: > You didn't say how you're running RT under Apache. I run rt42-4.2.1_2 on apache22-2.2.26 with ap22-mod_perl2-2.0.8,3. I run it on virtual ssl-enabled host under /tiketing subdirectory. Document root serves wordpress, there are also additio

[rt-users] Tickets stuck in Approvals

Hi I am having troubles with a few tickets. Behaviour is that the Responses to 2 tickets always end up in the Approval list, but at the same time, the message is recorded in the proper ticket. Has anyone seen this behaviour? and how do I fix this ? All other tickets behave OK. Regards, Koen

[rt-users] Scrip question

Hi RT 3.8.7 MySQL I have been asked to do the following: when updating a ticket and a specific User is selected as the new Owner, I will Force that User to be the new Owner. We have several Users which I need to Force as new Owners. Is it possible to create a Scrip to do this? Should I use the

[rt-users] Excessive communication between RT and postgresql

After upgrading to RT 4.2.1, the postgresql database is producing massive volumes of WAL files around the clock with peaks during office hours. Before the upgrade - we had very limited volumes of WAL files produced, and nothing at all during non work hours. Now - at least 32MB, but usually 64MB

[rt-users] RTv4.2.1: Uninitialized value in concatenation in Web.pm

Recently upgraded to v4.2.1 and the following error is occurring on pretty much every button click when using the interface:[warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 1793. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1792)Any

[rt-users] RT sending emais www-data ; on behalf of; t...@rt-dev.com in RT 4.2.1

Hi, when I send an email to test queue to my RT the response email showing up in Outlook look like this: www-data ; on behalf of; t...@rt-dev.com. I would like to get rid of "www-data ; on behalf of;" so only t...@rt-dev.com shows up in Outlook.

Re: [rt-users] RT sending emais www-data ; on behalf of; t...@rt-dev.com in RT 4.2.1

On Mon, Dec 16 at 6:07:04 PM, Muhammad Amir wrote: > when I send an email to test queue to my RT the response email > showing up in Outlook look like this: www-data ; on > behalf of; t...@rt-dev.com. > > I would like to get rid of “www-data ; on behalf > of;” so only t...@rt-dev.com shows up i

Re: [rt-users] RTv4.2.1: Uninitialized value in concatenation in Web.pm

A little more information...   I setup a little debugging and seems to be related to "[_1] highest priority tickets I own".    [30856] [Mon Dec 16 22:01:08 2013] [notice]: DEBUG: [_1] highest priority tickets I own (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1792)[30856] [Mon Dec 16 22:01:08 2013] [w

Re: [rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

On Sat, 2013-12-14 at 18:43 -0500, supp...@pureview.com wrote: > Could I still install with rt Oracle user in place already. If that is > true what would be the new configuration file? What options should I > omit...! sbin/rt-setup-database --action init --skip-create - Alex

Re: [rt-users] Excessive communication between RT and postgresql

On Mon, 2013-12-16 at 13:58 +, Jacobsson, Henrik G wrote: > After upgrading to RT 4.2.1, the postgresql database is producing > massive volumes of WAL files around the clock with peaks during office > hours. And what version were you upgrading from? > Before the upgrade – we had very limited

Re: [rt-users] RT 3.8.8: Which users have privileges on which

Hi Kenn, No--hadn't heard of Rights Matrix before--will give it a shot. John On Fri, Dec 13, 2013 at 2:11 PM, Kenneth Crocker wrote: > queues? > MIME-Version: 1.0 > Content-Type: text/plain; charset="utf-8" > Content-Transfer-Encoding: quoted-printable > > Have you tried Rights Matrix? > > Ke

Re: [rt-users] RT 3.8.8: Which users have privileges on which

Just gave Rights Matrix a look. Is there a way to do a more generalized query--to say look at all groups simultaneously, rather than one at a time? I'd also like to join against the users table, and roll the whole thing up into a report. Ideally if someone can point me toward some SQL that would

Re: [rt-users] [RESOLVED] RTv4.2.1: Uninitialized value in concatenation in Web.pm

I had 3 weird saved queries that the menu builder didn't like.    I tried renaming 573 and 575 and it didn't help.  I removed them and all seems well.|  573 | SavedSearch | highest priority tickets I own 1    | storable    | RT::System |    1 |  12 | 2012-06-13 20:40:55 |    12 | 20

Re: [rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

Alex, It works!! Thanks a lot. -David > On Sat, 2013-12-14 at 18:43 -0500, supp...@pureview.com wrote: >> Could I still install with rt Oracle user in place already. If that is >> true what would be the new configuration file? What options should I >> omit...! > > sbin/rt-setup-database --action