I would like to get rid of the following message
User could not be created: Must specify 'Name' attribute
This happens when trying to create users and on some emails when the auto
create is enabled.
Can someone give me a little direction to get rid of this?
Thanks
Bryon Baker
Network Operatio
Alex,
Scrips run in a named (alphabetical) sequence. Write a scrip and name
it 1a something and in the scrip set the value of a specific CF on or
off and have the scrips that follow check the value of that CF.
I've done that many times.
Kenn
Sent from my Windows Phone From: Alexander Reintzsch
S
Horst,
Almost for sure you are running the scrip “On Correspond Open Tickets”.You
could disable this scrip entirely. You could then (optionally) write your own
condition which ignores tickets which have a certain status. For example, we
want the Open Tickets On Correspond action to take
Hello,
I want to write a scrip. This script is the first to run on a
ticket-creation.
Under certain conditions, I don't want to run any other scrip.
So how can I do that?
Is there a way to make the script checking abort the execution of the
next scrips or make their condition-checking throw a 0
Hello,
I’ve created a new Lifecyle with 2 new status “To test” and “Tested”
When a ticket's status is set to “To test” or “Tested” and I use the “Reply”
action, the status will change automatically to “Open” instead of staying on
"To test" or "Tested"
Here my lifecycle definition :
Set(%Lifecy
Hi there!
We have a security queue where we want our users to forward suspicious
emails to. We want them to forward the eml file itself, so we can get
the whole email message, including headers and attachments. The problem
is that RT tries to parse this and then embeds the contents into the
ticket
Hi,
I've done an upgrade from RT 4.0.18 to 4.2.1, and eventually even did a
fresh install of 4.2.1 to solve some issues I was having.
One of the issues I was having had to do with the simplified recipient list
and the one-time cc/bcc check boxes.
*1) One-time CC/BCC check boxes*
With my upgrad
I meant to say that we are using RT 4.0.17.
On Wed, 18 Dec 2013, Kevin Falcone wrote:
Date: Wed, 18 Dec 2013 11:31:37 -0500
From: Kevin Falcone
Reply-To: rt-users@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Chart and Show Results not showing correct q
Hi,
I've done some additional testing in my testing environment and I seem to
have fixed everything by doing a semi fresh installation.
This means that I've movede the /opt/rt4 directory to a back-up location
and from there did a ./configure & make install for RT 4.2.1 (I skipped the
DB step sinc
