Re: [rt-users] Take in menu of an already taken ticket

On Fri, Dec 27, 2013 at 01:30:30PM +, Guadagnino Cristiano wrote: >Hi Jim, >thank you for your reply. > >I see "steal" too, if I'm not the one who took the ticket. >But now, in 4.1.2, I see "take" even if I'm already the owner of the > ticket. Definitely a bug, I've filed: ht

Re: [rt-users] Problem with HTML tags appearing in correspondence

On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote: >thanks Bart for your test - I've done the same this morning, and I can > confirm that the >problem is gone on a fresh installation of RT-4.2.1. >@RT: I've done backup before new installation - do you want the archive >

Re: [rt-users] Take in menu of an already taken ticket

Hi Jim, thank you for your reply. I see "steal" too, if I'm not the one who took the ticket. But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket. Bye Cris Da: Jim Berry Inviato: Fri Dec 27 2013 14:17:57 GMT+010

Re: [rt-users] Take in menu of an already taken ticket

Cris, In the 4.0.x version, I see "Steal" as an item in the Action menu. Jim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Guadagnino Cristiano Sent: Friday, December 27, 2013 4:24 AM To: 'rt-users@lists

[rt-users] HTML templates in RT 4.2.1

While upgrading to RT 4.2.1 (from RT 4.0.17) I had to change a few of our HTML templates. Previously, we had two quite complex html templates for the Take and the Resolve actions. I am attaching them here so you can examine them. Basically they where full html pages with tables and embedded per

[rt-users] Take in menu of an already taken ticket

Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris