[rt-users] RT 4.2.1 not creating new, internal users

I've just stood up a new RT instance using AD authentication. This works and as a new user logs in an RT user is created and added to the Privileged group ($AutoCreate,{Privileged=>1}) I'm trying to test RT and Postfix via telnet. Postfix is receiving the email, but I'm getting a couple errors. >

[rt-users] [rt-announce] RT 4.2.2 released

RT 4.2.2 -- 2014-01-13 -- We are pleased to announce that RT 4.2.2 is now available. http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz.asc SHA1 sums 72faa454a02240cf21a94633b880e2158325efa1 rt-4

[rt-users] [rt-announce] RT 4.0.19 released

RT 4.0.19 -- 2014-01-13 --- We are pleased to announce RT 4.0.19 is now available. http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz.sig SHA1 sums ce7bae429ed56603fef9e7a46d976d1ea9ed1e14 rt-4

[rt-users] Using Fetchmail to pipe mail into RT.

Hi, I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and MySQL. I am using Fetchmail as the MDA, and Postfix as the MTA. Google apps is being used as our main email system. So far I have resolved all dependencies and initialized the database and got the website going. I can lo

[rt-users] Question arround scrip and custom condition on comment

Hello everyone I'm wondering how to do something simple. I would like to call a script not "on" comment but after the comment insert in the database. Actually this is my condition : return 0 unless $self->TransactionObj->Type eq "Comment"; return 1; But the script is called when I click "on comm

Re: [rt-users] db migration from mysql to postgres

Hi, thanks for the quick response, after sbin/rt-setup-database --action create,schema,acl --prompt-for-dba-password the import went flawlessly, Matthias Am 12.01.2014 um 21:24 schrieb Alex Vandiver : > On Sun, 2014-01-12 at 20:42 +0100, Matthias Peplow wrote: >> I found out the following:

Re: [rt-users] How to notify owner about their responses?

You can use NotifyActor in RT_StiteConfig W dniu 2014-01-13 15:45, Ivan Osipov pisze: Hello all. Now I'm using scrip "On Correspond" -> "Notify Owner and AdminCcs", but when ticket owner reply to customer he does not receive email about their response. When other RT user send reply to custo

[rt-users] How to notify owner about their responses?

Hello all. Now I'm using scrip "On Correspond" -> "Notify Owner and AdminCcs", but when ticket owner reply to customer he does not receive email about their response. When other RT user send reply to customer (without assigning), then owner receive email about other RT user reply to customer

[rt-users] REST mail-gateway using 100% cpu

Hello, I got this process im my apache POST //REST/1.0/NoAuth/mail-gateway HTTP/1.1 It hangs there until I kill it manualy, because it takes 100% of server cpu. Is the any way to fix it, cause I don't understand the reason why it behaves so. -- View this message in context: http://requesttrac

Re: [rt-users] Apache FastCGI and # of db connections

On Fri, Jan 10, 2014 at 07:13:28PM -0500, Alex Vandiver wrote: > On Fri, 2014-01-10 at 11:45 +0100, Václav Ovsík wrote: > > I have a question regarding behaviour of FastCGI processes and database > > connections. While preparing upgrade of RT 3.8.16 to RT 4.2.1 I noticed > > a change of FastCGI usa

Re: [rt-users] Using Runit and spawn-fcgi

Hello, On 11/01/2014 11:10 PM, Steven Hopps wrote: > I am trying to use RT4 under nginx. I'm using the following command to > start it: > > exec spawn-fcgi -n -u www-data -g www-data -a 127.0.0.1 -p 9000 -- > /opt/rt4/sbin/rt-server.fcgi > > If I run this command from the command line, it works.

[rt-users] RT4 - Howto customize the width of the queue selection box in the top-right corner - rudder theme

Hi, Can anyone give me some tips on how to make the queue selection box at the top-right corner slightly wider (using rudder theme) in RT 4.2.1 Tried playing around with the "topactions" class in the CSS files, but no luck. Thank you. Regards, Carl