Hello,
I was wondering if there was any way to make modules compatible with
both 4.0 and 4.2. Specifically, I'm wondering how to deal with
'static' directory, which is not supported in 4.0. Do I have to
maintain two separate modules for each RT version, keep two copies of
all static content in bot
On Thu, Mar 06, 2014 at 10:50:57AM -0600, Schincke, Keith wrote:
>It is possible to shred assets or will I need to delete data from the
> RTxAssets and
>RTxCatalogs tables?
Assets are not currently shreddable (there would need to be
scaffolding added for shredder and it wasn't a priority
Something changed in our network in the last day or so, or at least that is my
suspicion. Following , it has been possible to create a
ticket through the web interface, but not through the email interface.
The box running RT can still *send* email OK, so if you create a ticket through
the web
On Wed, Mar 05, 2014 at 01:03:41PM -0800, charlyc...@yahoo.com.ar wrote:
> My users would like to be able to use the Articles on the Jumbo
> screen, they usually go to Jumbo to change some parameters and they
> would like to have the Articles listed there in order to put comments
> on the tickets.
On Fri, Mar 14, 2014 at 03:46:06AM -0700, jgarrett wrote:
> I need to Send a notification email to a group of RT users, when a ticket is
> created/raised into a specific RT queue, where the requesters email address
> is NOT @aspecificdomian.com.
You can use
http://bestpractical.com/docs/rt/lates
On Mon, Mar 10, 2014 at 03:51:45PM -0400, Jeff Blaine wrote:
> If I am able to come up with something for Modify.html, I will be
> sure to feed a pull request back to the github repo for
> RT-Extension-MandatoryOnTransition (not ...MandatoryOnTransaction
> as I previously worded it).
Sounds good.
On Tue, Mar 11, 2014 at 01:01:58PM +0100, Bartosz Maciejewski wrote:
>Ok, as a workaround this works
>
>RequestorGroup.Id = 105 AND Queue != 'MO.Mechanicy.Strefa'
>
>(id 105 is group "MO Mechanicy Strefa" which maitain tickets in Queue
> MO.Mechanicy.Strefa")
>
Hmm, on 4.2.3, Reque
On Thu, Mar 13, 2014 at 01:31:02PM -0600, George Kelbley wrote:
> I'm upgrading from 3.6.1 and although I could swear I got further than
> this on a previous attempt, I am getting :
>
> [Thu Mar 13 19:16:40 2014] [critical]: DBD::mysql::st execute failed:
> Duplicate key name 'CachedGroupMembers
Thank you for your answer, Keith.We'll make a code extension and if it works fine, we'll share with the list.Regards,GustavoGustavo Gasparrini | NIXE S.R.L.IT Systems General Manager+54(11)4383-7831http://www.nixe.comDe: "Keith Schincke" Para: "Gustavo Gasparrini" , rt-users@lists.bestpractical.co
Hi,
Similar to a recent 'Big Cheese' question, I have a need to send out
notifications based on email addresses, although somewhat different - I hope
someone can help.
I need to Send a notification email to a group of RT users, when a ticket is
created/raised into a specific RT queue, where the
One of the things I find cumbersome when establishing/removing RT
Queues, is to update the RTAddressRegexp variable.
I hacked the script generate-rtaddresregexp so that I can supply a set
of extra email addresses which our RT queues are accessible via. Whenever
we add a queue, I temporarily remove
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