Am 05.05.2014 20:39, schrieb Justin Killen:
> Often times in IT, issues will come into support staff and resolved
> without management ever knowing about it. I have been tasked with
> providing management with a report that would show tickets closed within
> a certain date range, preferably restri
I'm having trouble renaming a lifecycle. I had a lifecycle in use
called 'indident_mgmt' and I want to rename it to 'incident
management'. In RT_SiteConfig.pm I canged the following:
> Set(%Lifecycles,
> indident_mgmt => {
> initial => [ 'new' ],
to:
> Set(%Lifecycles,
> 'inciden
On Wed, May 07, 2014 at 02:51:53PM +0200, Rinke Colen wrote:
> I'm having trouble renaming a lifecycle. I had a lifecycle in use
> called 'indident_mgmt' and I want to rename it to 'incident
> management'. In RT_SiteConfig.pm I canged the following:
>
> > Set(%Lifecycles,
> > indident_mgmt =>
Hello everyone!
I'd like to start by saying I'm new to RT, but so far I've succeeded in
building it from source, and after some initial struggling, I finally have a
functioning RT system!
So, I've created some new ques for different functions within my IT repair
shop. One of the only things I can
On Wed, May 07, 2014 at 12:51:07AM +0200, m...@fv-berlin.de wrote:
> used rt-serializer to dump the database,
> used rt-importer.
Yeah - those are the relevant steps you didn't mention.
You're running into this bug I expect
http://issues.bestpractical.com/Ticket/Display.html?id=29158
-kevin
pgp
On Wed, Apr 30, 2014 at 05:24:28PM +, Lieven Bridts wrote:
>
> I made a "Global Custom Field for all users" and gave it the name 'Functie'
> (Sorry, for the Dutch words now and then)
> Type: Enter one value
> Applies to : Users
> Validation :
> Link values to: http:///gebrbeh/showfie.php?fie
After thinking about this for a bit, I figured the query is in the database
somewhere and it's probably easy enough to update via a script/cron job, so I
wrote one (Perl):
#!/usr/bin/perl
use strict;
use warnings;
use MIME::Base64;
use DateTime;
use DBI;
my $date = DateTime->now();
my $des
This isn't necessary as RT search supports relative dates:
https://metacpan.org/pod/Time::ParseDate#Relative-date-formats
Chris
Christian Loos
Smallworld GIS Operations
_
NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am
