Testing 4.2.4, the display of HTML messages in the web UI is fantastic,
thank you. I've also run "switch-templates-to html" which has converted
all my templates.
But here's the thing: When I create a new ticket via email, I get the
new ticket notification using the HTML template - however, the
Installed 4.2.4 on a fresh CentOS 6.5 system, then imported and upgraded
the database from another system running 4.0.5
I got this:
# /opt/rt4/etc/upgrade/switch-templates-to html
Can't locate RT.pm in @INC (@INC contains: lib local/lib
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64
Apologies; just hit "reply" instead of "reply to all".
I will keep an eye open for the 4.2.5 release.
Thanks,
Jon
Sent from my Android phone using TouchDown (www.nitrodesk.com)
-Original Message-
From: Alex Vandiver [ale...@bestpractical.com]
Received: Friday, 23 May 2014, 16:58
To: Jon
On 05/23/2014 01:22 PM, Patrick Muldoon wrote:
> So now to figure out proper way to assign that without making the rest crawl…
If you're only using Approvals in one workflow, you can assign the
Change Approvers group as a queue-level AdminCc.
- Alex
--
RT Training - Boston, September 9-10
http
On May 23, 2014, at 12:40 PM, Alex Vandiver wrote:
> On 05/23/2014 12:11 PM, Patrick Muldoon wrote:
>> here is the query that is causing us issues..
>>
>> SQL(20.280673s): [snip]
>
> This is because you (user #22) have rights to see queue 2, but only see
> tickets in it which you are the AdminC
On Fri, May 23, 2014 at 02:57:14PM +, Flynn, Peter wrote:
> Should the RT user record still contain the user's (LDAP) email address
> as the Username to log in with?
Normally users configure RT::Authen::ExternalAuth to map the LDAP
username to the RT username field. You could map Name => 'em
Hello everyone,
I had to move my RT installation from subdomain to a directory on the
domain website (support.example.com -> example.com/support).
Unfortunately, I wasn't able to do it with nginx since all the nginx
examples are for installation in the root of the website, even
rt-extension-
> Should the RT user record still contain the user's (LDAP) email address
> as the Username to log in with?
I'm not quite sure, maybe somebody else can weigh in here.
On my own install I have I've tried a few different changes in the
RT_SiteConfig.pm but wasn't able to log in with an email address
On 05/23/2014 12:11 PM, Patrick Muldoon wrote:
> here is the query that is causing us issues..
>
> SQL(20.280673s): [snip]
This is because you (user #22) have rights to see queue 2, but only see
tickets in it which you are the AdminCc or Owner of. RT applies these
limits in SQL in RT 4.2 by defa
Recently upgraded from 4.0 to 4.2 and have noticed that we are now getting slow
queries on pretty much all ticket history queries. I ’ve been reading the
list and attempting to google but I cannot seem to figure out what the cause
is.
This RT database started life 11 years ago and has been d
On 05/23/2014 11:40 AM, Jon Witts wrote:
> [snip]
Please keep replies on-list.
> Is this planned to be merged into the core branch soon?
I expect so. Due to the ckeditor-paste bug, I expect to ship a 4.2.5
relatively quickly; it is my hope that 4.2/cron-template-caching will be
merged prior to
On 23.05.14 16:36, Alex Vandiver wrote:
> On 05/23/2014 03:21 AM, Gerald Vogt wrote:
>> If multiple tickets are unassigned, e.g. 4 unassigned tickets, I get
>> four e-mails but it's always for the same ticket with variation of the
>> subject.
>
> This is bug #29454 on issues.bestpractical.com, and
Right, I wasn't getting the email address. it works now.
Thanks
On Thu, May 22, 2014 at 4:35 PM, Kevin Falcone wrote:
> On Wed, May 21, 2014 at 10:12:03PM -0400, Hugo Escobar wrote:
> > Hello,
> >
> > I've been attempting to instruct rt to send emails 'On Correspond' to
> > 'Requestors' and 'Ccs
On 23/05/14 10:20, Rory wrote:
> Hi Peter,
>
> As you noted your web environment is essentially holding the login token.
> When you click logout, Apache serves up the "you are logged out" page,
> processes the authentication configuration and, because of this line:,
> # allow web auth to pass login
On 05/23/2014 03:21 AM, Gerald Vogt wrote:
> If multiple tickets are unassigned, e.g. 4 unassigned tickets, I get
> four e-mails but it's always for the same ticket with variation of the
> subject.
This is bug #29454 on issues.bestpractical.com, and is fixed in the
4.2/cron-template-caching branch
>
> On Thu, May 22, 2014 at 04:33:01PM -0400, Kevin Falcone wrote:
> > oh.
> > You cannot safely upgrade RT like that.
> >
> > Restore from a backup and upgrade cleanly.
> >
> > I wouldn't trust a database that had run the upgrades twice.
>
You're right, that would be the safest. I've been runnin
I'm seeing the same thing here (submitted my own comment to the group). I've
tried Firefox 29, IE10 and Chrome 35. It's hit or miss. Sometimes when I right
click & select "Paste" the window flashes & nothing happens. Sometimes when I
use CTRL+V, text will paste.
Stephen J. Cena
Systems Adminis
Hi,
I saw this also as I tested our upgrade from 4.0.19 to 4.2.3.
But I couldn't reproduce this and the problem didn't always show up
after the test upgrades.
I did't checked if the global or only my personal "RT at a glance"
setting was broken.
As the final test upgrade didn't shows this problem
On Thu, May 22, 2014 at 04:33:01PM -0400, Kevin Falcone wrote:
> On Wed, May 21, 2014 at 04:23:15PM -0400, Nathan Baker wrote:
> >On Wed, May 21, 2014 at 1:22 PM, Kevin Falcone
> > <[1]falc...@bestpractical.com> wrote:
> >
> > On Wed, May 21, 2014 at 11:33:20AM -0400, Nathan Baker wrote:
Hi Peter,
As you noted your web environment is essentially holding the login token.
When you click logout, Apache serves up the "you are logged out" page,
processes the authentication configuration and, because of this line:,
# allow web auth to pass login status to RT
Set($WebRemoteUserAuth, 1);
Hi,
thanks Ken ! It works like a charm... :-)
Olivier
Le 19/05/2014 15:02, k...@rice.edu a écrit :
On Mon, May 19, 2014 at 02:41:19PM +0200, Olivier Lumineau wrote:
Hi,
we are using RT 3.8.7, and to filter spam more efficiently, I wanted
to know if there was an easy way in RT to limit ticke
Hi there,
I'm having problems when sending a mail to rt-mailgate.
I'm testing out different configuration settings and this one in particular
is using postfix with a relay configuration.
This is the mail log error that I got:
May 23 16:24:24 skaportal postfix/qmgr[1282]: 9AB5826E37:
from=, size=
I have managed to get authentication using LDAP working OK, but I seem
to have missed or misunderstood something about persistence.
When I click on Logout, I get logged out and immediately logged back in
again. I think I can see why this would happen, in the sense that the
web environment still
Hi!
I have set up a cron job to notify a group of users of unassigned
tickets like this:
/usr/local/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg
'Queue = "Server" and Owner = "Nobody" and ( Status = "new" or Status =
"open" or Status = "stalled" )' --action RT::Action::NotifyGro
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