Re: [rt-users] a configuration manager/plugin for RT

Please report these errors and warnings, because anything that ships directly with RT 4.2 should definitely be fully supported by RT 4.2. On 16/07/2014 12:48 am, "Rémi" wrote: > Hi Al, > I'm in the same situation and I'm looking for something to "transfer" > configuration for one instance to anot

Re: [rt-users] User/Summary.html not showing CF's

I don't think it's possible to adjust visible custom fields per user group on user summary pages out of the box. You could modify the user summary page code to not show custom fields of a certain name or group type, and/or for users in a certain group. There is some RT_Config setting to group cus

Re: [rt-users] Help with setting RT Due Date

Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form. On 16/07/2014 6:50 am, "Joe Kirby" wrote: > I have a need to prompt the user for the desired need by date at ticket > creation. I did not see how to use the RT due date so I created a fiel

[rt-users] Help with setting RT Due Date

I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date. I need to set the RT Due Date to this value and I keep getting errors of various kinds.

Re: [rt-users] Query

Examine the output of rt-session-viewer. Is there a way to tie a session id to a user? > > It looks like I should be able to do this using the Session table. If > this is true is there a definition for the blob somewhere? > > > > If you store your sessions in the RT DB as I do you can get a list

Re: [rt-users] Query

Ok let’s try a different approach create a custom field that the user needs to check to have tickets assigned. If I do this I need to display to the administrator who has the boxed checked and who does not. I cannot find any search screen that allow searching the users and displaying a custom

Re: [rt-users] Query

Is there a way to tie a session id to a user? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local C

[rt-users] (no subject)

how many rats dallar  Howmuch riyals What is dallar minutes-- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Query

> > From: Bryon Baker > It looks like I should be able to do this using the Session table. If this > is true is there a definition for the blob somewhere? > > If you store your sessions in the RT DB as I do you can get a list of sessions: > mysql> select id, LastUpdated from sessions; In any cas

Re: [rt-users] a configuration manager/plugin for RT

Hi Al, I'm in the same situation and I'm looking for something to "transfer" configuration for one instance to another. I've found that RT comes with a tool apparently intended to do that : rt-dump-metadata https://bestpractical.com/docs/rt/4.2/rt-dump-metadata.html I've just made a little test ri

Re: [rt-users] a configuration manager/plugin for RT

Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - >Message: 5 >Date: Tue, 15 Jul 2014 09:04:57 -0400 >From: Al Joslin >To: rt-users@li

Re: [rt-users] rt-users Digest, Vol 124, Issue 14

Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - >Message: 5 >Date: Tue, 15 Jul 2014 09:04:57 -0400 >From: Al Joslin >To: rt-users@li

[rt-users] Recall: rt-users Digest, Vol 124, Issue 14

Franzini, Gabriele [Nervianoms] would like to recall the message, "rt-users Digest, Vol 124, Issue 14". -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] a configuration manager/plugin for RT

Well if you were using Puppet there's a Request Tracker module, 'puppet module search darin-rt', which you could utilize for many aspects to setting up RT, package and plugin installation, creating queues, groups, etc. Currently it doesn't manage things configurations like RT_SiteConfig.pm, beyond

[rt-users] a configuration manager/plugin for RT

Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff insta

[rt-users] RSS feeds on transactions and custom field links

Hi! Tried to search for info and found nothing useful. As its relatively easy to create RSS feed on tickets, is there anyway on RT using it’s own tools to create feed of transactions? Something like -> date/time user x made an action on ticket id with subject xyz. That would be really helpfu