For the next person, this ended up being stale RT sessions. Running the RT session cleaning script solved the issue. It had never been set up as a cron job.
Thanks for the replies, as always. On 7/10/2014 8:41 PM, Alex Peters wrote: > If only some users are affected then it's almost definitely a browser > issue, as RT doesn't alter its output per browser to my knowledge > (unless RT thinks it's a mobile browser). > > Clearing browser caches may help. > > On 11/07/2014 3:23 am, "Jeff Blaine" <jbla...@kickflop.net > <mailto:jbla...@kickflop.net>> wrote: > > We're experiencing something odd with 4.2.x (upgrade from > 3.8.17) where SOME users cannot see the text editor box upon, > for example, clicking Comment. > > This is occuring, for *those affected users*, with Firefox on OSX, > Firefox + Chrome + IE on Windows. For other users, using what I > understand to be the same browsers, it works fine. > > The affected users did not have any issue commenting with RT 3.8.17 > and are in a group that has the CommentOnTicket right for the queue > in question. In fact, that group has all "General" rights for the > queue. > > I would greatly welcome any thoughts before I leave for vacation in > 11 hours if anyone has them :) > > -- > Jeff Blaine > kickflop.net <http://kickflop.net> > PGP/GnuPG Key ID: 0x0C8EDD02 > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training > -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training