Hello,
we have one customer using its own ticket system. This customer sends us mails
with an information about his own ticket in the subject.
i.e. [PLUS.DE Ticket#PD077994]
sometimes when this customer answers, he doesn't send our ticket number in
subject, so he opens a new ticket.
Is it possi
Hi Guys,
I'm migrating of server and i would like to upgrade my rt instalation.
My current configuration is it,
Ubuntu 10.0.4
RT(via apt-get) 3.8.7
Mysql 5.1.6
New server:
Ubuntu 14.0.4
RT(via apt-get) 4.0.19
Mysql 5.5.3
So, I follow the documentation, README, UPGRADING-3.8.gz,
UPGRADING-4.0.
Thanks, Alex. Here's my httpd.conf file, with the commented lines removed:
ServerRoot "/rt/httpd"
Listen 8080
LoadModule fcgid_module modules/mod_fcgid.so
FcgidMaxRequestLen 1073741824
User rt
Group rt
ServerAdmin isq...@costco.com
ScriptAlias / /rt/rt4/sbin/rt-server.fcgi/
DocumentRoot "/rt/r
On 08/18/2014 01:47 PM, Dillon McDowell wrote:
> [critical]: Can't use an undefined value as an ARRAY reference at
> */RT/PlackRunner.pm line 136.
This means that rt-server isn't being passed the right arguments to
start up; it has nothing to do with the browser. Please show your
Apache configu
Hi Everyone,
I'm brand new to RT and trying to get a stable instance up for my
organization. It works most of the time, and seems to be stable on chrome,
but when I try clicking around in Firefox or IE, I pretty quickly get a
crash.
The RT log shows"
[critical]: Can't use an undefined value as an
On 8/13/2014 6:24 AM, Alex Peters wrote:
> It looks to me like your URI Perl module might not be properly
> installed, or might be extremely old. What version does this command
> report?—
>
> $ perl -e1 -M'URI 999'
>
> RT's "make testdeps" should have ensured that the minimum required
> version
Hi,
we're running RT 4.2.5 and have noticed a minor annoyance.
When you send an S/MIME-signed (not encrypted!) mail to RT to create a
ticket, the email body will be added as quoted text because "it's not
plain text". You can click on the quoted text to read it perfectly fine,
but this is still so
On Sun, Aug 17, 2014 at 08:14:56AM -0400, Al Joslin wrote:
> I filed a bug on it as a un-expected behavior in the User/Prefs page
And I've gone ahead and merged it into the existing bug report.
-kevin
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