Re: [rt-users] S/MIME signed emails are detected as non-plaintext

2014-08-20 Thread Alex Vandiver
On 08/18/2014 11:12 AM, m...@fv-berlin.de wrote: > we're running RT 4.2.5 and have noticed a minor annoyance. > > When you send an S/MIME-signed (not encrypted!) mail to RT to create a > ticket, the email body will be added as quoted text because "it's not > plain text". You can click on the quote

[rt-users] Apache Session locks in mysql slow query log

2014-08-20 Thread Ram
Hey folks, Running rt-4.2.2, mysql 5.6.20 x64, centos 6 current my mysql slow_query log shows many queries of the form: > # Time: 140818 9:40:45 > # User@Host: rt_user[rt_user] @ localhost [] Id: 25407 > # Query_time: 2.002034 Lock_time: 0.00 Rows_sent: 1 Rows_examined: 0 > SET timestamp=

Re: [rt-users] Refine users ticket visibility: view only OWN tickets

2014-08-20 Thread Oriol Soriano
I did some progress; let's see if that rings a bell: Granting the right 'ShowTicket' globally to the role requestor, got me to the behavior I was looking for (But... thats not the solution I want) More exactly: Having Global requestor role WITH 'ShowTicket', Queue specific requestor role WITH