Hello,
I'm trying to figure out, how can I catch all the changes made to ticket
fields in one scrip.
It would be like OnUpdateTicket script, which will gather all the changes
made, and sync them with DB outside trought REST.
Is there any solution, or maybe code example doing all of that in RT its
On Fri, Aug 22, 2014 at 05:49:29AM -0700, andriusk wrote:
> Hello,
>
> I'm trying to figure out, how can I catch all the changes made to ticket
> fields in one scrip.
> It would be like OnUpdateTicket script, which will gather all the changes
> made, and sync them with DB outside trought REST.
>
where do you think is the best place to write & debug snippets of code?
for instance, I'm writing a callback to add a button that will create a child
ticket and copy all of the custom fields into the new ticket
but every time I change the code I've got to clear the mason cache, and restart
t
On Fri, Aug 22, 2014 at 09:47:16AM -0400, Al Joslin wrote:
> where do you think is the best place to write & debug snippets of code?
> for instance, I'm writing a callback to add a button that will create a child
> ticket and copy all of the custom fields into the new ticket
> but every time I
On Thu, Aug 21, 2014 at 11:27:15AM -0700, opolke wrote:
> Hello,
>
> we have scrips per queue like < NotifyClient >
> withTemplate XY*>> to set up a signature per queue
>
> Is there any way to stop this and set up a signature per queue for replies
> by an agent in RT?
Either have two scrips, On
On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote:
> I recently upgraded our company ticketing system to 4.2.6 and noticed that
> we can no longer attach more than one file at a time when opening a ticket.
I'm unable to replicate this on 4.2-trunk or on
issues.bestpractical.com
What local mod
On Thu, Aug 21, 2014 at 10:27:48PM -0700, Dergeiletyp wrote:
> Hey, i am using Debian 7 Squeeze. I installed rt4.0.7 via apt-get so far, and
> its running... but i can upgrade to version 4.2.6 I get this Error:
> Upgrade-Database make***Fehler 254 How can i fix ths
You need to show much more o
On Mon, Aug 18, 2014 at 06:02:41PM -0300, Felipe Agnelli Barbosa wrote:
>
> 4. Apply upgrade the schema at the current server and after in the new server
> $perl /usr/share/request-tracker3.8/etc/upgrade/[1]upgrade-mysql-schema.pl
> rtdb
> root password > queries.sql
> $mysql -u root -p rtdb < qu
On Tue, Aug 19, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote:
> we have one customer using its own ticket system. This customer sends us mails
> with an information about his own ticket in the subject.
>
> i.e. [PLUS.DE Ticket#PD077994]
>
> sometimes when this customer answers, he doesn’
On Tue, Aug 19, 2014 at 05:54:21PM +0530, Ajay Kumar wrote:
> We are using RT4.2.1. Suddenly,we are observing change in the RT behavior.
What does 'suddenly' mean.
What changes did you make.
-kevin
> While sending mail via RT or forwarding mail via RT(sample mail appended). It
> is changing the
Thanks for the reply!
We´ve tried it with this template:
>
Subject: Your request: {$Ticket->Subject}
RT-Attach-Message: Yes
{ if ($Transaction->CreatorObj->Privileged) { $OUT .= "Signature XY"} }
>
It works that the signature is in answer clients get per email - but when
they reply to th
I'm in Custom Scrip and I can't get anything to show syslog
I've this line in my scrip
syslog("critical", "Scrip: On Create Copy Custom Fields From Parent");
and nothing shows in the syslog
I dn't get it (so to speak) -- what am I doing wrong ?
--
RT Training - Boston, September 9-10
On 8/22/2014 12:03 PM, Al Joslin wrote:
> I'm in Custom Scrip and I can't get anything to show syslog
>
>
> I've this line in my scrip
>
> syslog("critical", "Scrip: On Create Copy Custom Fields From Parent");
>
> and nothing shows in the syslog
>
> I dn't get it (so to speak) -- what am
Hi Kevin,
Other than a few custom fields and RT-Extension-CommandByMail, it's a
pretty generic install.
Does the attachment functionality depend on anything related to Apache
or any other configuration options?
Thanks,
On 8/22/2014 8:56 AM, Kevin Falcone wrote:
On Thu, Aug 21, 2014 at 02:
It sounds like you might need to check that your NotifyActor config setting
is false.
On 23/08/2014 1:57 am, "opolke" wrote:
> Thanks for the reply!
>
> We´ve tried it with this template:
> >
> Subject: Your request: {$Ticket->Subject}
> RT-Attach-Message: Yes
>
> { if ($Transaction->CreatorO
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