[rt-users] Problem in querying date of one week.

2014-09-02 Thread Chrilly Cheng
Hi Guys, I was trying to create a qeury which returns all open tickets whose Proposed Start Date are in this week, from specific queue. I tried with some build-in variables in searching as showing below: Queue = 'ChangeRequest' AND ( Status != 'rejected' AND Status != 'resolved' ) AND

Re: [rt-users] Inclusion of commit 1d0b91823db7856be3727fd351a3d7d3d5a9a2c5 - Translate the full title string, not as piecemeal bits

2014-09-02 Thread Markus Wildbolz
Hi Alex! Thanks for the explanation... Waiting for rc now :-) Greetings, Markus -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Problem in searching date

2014-09-02 Thread Chrilly Cheng
Do I need to do any setting of the week on server? On Tue, Sep 2, 2014 at 3:59 PM, Chrilly Cheng chri...@gmail.com wrote: Hi Guys, I was trying to create a qeury which returns all open tickets whose Proposed Start Date are in this week, from specific queue. I tried with some build-in

Re: [rt-users] Problem in searching date

2014-09-02 Thread Alex Peters
What does the debug log say when you run the search? There are some config options relevant to relative dates, but it's worth verifying first that the two dates are being parsed at all. P.S. I believe that the built-in Starts ticket attribute is intended to function as a proposed start time. On

Re: [rt-users] Problem in searching date

2014-09-02 Thread Chrilly Cheng
Hi Alex, Thanks for replying. I found logs below, but no more details about it. [Tue Sep 2 10:55:32 2014] [debug]: RT::Date used Time::ParseDate to make 'Sunday' 0 (/usr/share/request-tracker4/lib/RT/Date.pm:222) [Tue Sep 2 10:55:32 2014] [debug]: RT::Date used Time::ParseDate to make 'last

Re: [rt-users] Problem in searching date

2014-09-02 Thread Alex Peters
Your first debug line indicates that Sunday alone is not being parsed into a meaningful time value. This can be corrected by setting RT config option $AmbiguousDayInPast to 1. Your second debug line indicates that last Sunday is resolving to the immediately previous Sunday, not the Sunday before

[rt-users] Gravatar-inclusive theme or similar?

2014-09-02 Thread Jeff Blaine
Connecting with humans is important. Faces mean something. I looked around and could not find anything - has anyone developed a theme (probably a plugin would be required I guess) that includes Gravatars or similar in at least ticket display? -- RT Training - Boston, September 9-10

Re: [rt-users] Gravatar-inclusive theme or similar?

2014-09-02 Thread Jon Witts
Hi Jeff, Have you looked at this: http://search.cpan.org/dist/RT-Extension-Gravatar/lib/RT/Extension/Gravatar.pm Does the job for us! Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU

[rt-users] Trigger a scrip(t) in case of user creation

2014-09-02 Thread Thierry Thelliez
Hello, Is it possible to intercept user creation events? As a scrip condition? Thanks, Thierry -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Install Error in GnuPG::Interface

2014-09-02 Thread Rolf Krogstad
I am attempting to install RT v 4.2.6 on Redhat Enterprise Linux 7.0 (RHEL7). I have resolved four of the five perl module errors I had after running make fixdeps. Remaining are several instanaces of the same error in the testing of GnuPG::Interface which gives the following: WARNING: unsafe

Re: [rt-users] Install Error in GnuPG::Interface

2014-09-02 Thread Alex Peters
Those warnings don't seem to be causing the failed installation of the module. Try running this command to open a shell within the unpacked distribution, and run the tests verbosely: cpan look GnuPG::Interface $ make test TEST_VERBOSE=1 On 03/09/2014 5:55 am, Rolf Krogstad r...@pacelabs.com