[rt-users] conditional custom field

2014-09-04 Thread Albert Shih
Hi everybody, I've two custom field, the first one CF1 is a « select one » type, let's say yes or no. I've a second custom field CF2 (enter one value type) who make sense only if the CF1 is yes. So is it possible to have on the SelfService web gui the second CF2 fill box show up only if the

[rt-users] Use of rt::extension::import::csv

2014-09-04 Thread Mervini, Joseph A
Hi, We have been running rt4.0.x for quite a while using the assettracker plugin and it works quite well. We would like to move to the current version of RT and using bestpractical's own asset tracker plugin but we have a lot of assets that we will need to move into the new database structure.

Re: [rt-users] Use of rt::extension::import::csv

2014-09-04 Thread Alex Vandiver
On 09/04/2014 12:27 PM, Mervini, Joseph A wrote: I have been trying to use the cvs import plugin/utility will no success. The documentation provided with the plugin in my mind is pretty much useless. Patches accepted. Are there particular parts that you found lacking? I sent a message to

[rt-users] ArcSight intagration - RT xml import to generate tickets

2014-09-04 Thread Scot Fackler via rt-users
---BeginMessage--- Has anyone had success integrating ArcSight with RT/RTIR. I would like to use the ArcSight case export to create RTIR tickets for Incident Response activities. Is there a better method than using an xml parser to parse the ArcSight case export xml file in order to generate a

[rt-users] Asset custom tsvexport

2014-09-04 Thread Armin Liedtke
I need to make a custom report, and I'm trying to remember how to do that with a custom tsv export. I would like to pick the exact fields that I want. This is in the asset extension but I believe would be the same as a custom ticket spreadsheet. If someone can remind me how to add a specific

Re: [rt-users] Install Error in GnuPG::Interface

2014-09-04 Thread Alex Peters
The first command should have spawned a shell in /root/.cpan/build/GnuPG-Interface-0.50-7A5Mpd, the path shown near the end of the output of the first command. The second command should be run with that path as the working directory. The references to RT in the output from the second command

[rt-users] Can't call method content on an undefined value at: Activity Report

2014-09-04 Thread support
Any one.. I'm getting this error: [error]: Can't call method content on an undefined value at /usr/local/share/perl5/HTML/FormatText/WithLinks/AndTables.pm line 217 I'm trying to use Activiry Report Here is the entire error: [8836] [Fri Sep 5 00:57:39 2014] [warning]: Use of uninitialized