[rt-users] Duplicate "Subject:" line in some tickets

2014-09-17 Thread Brian McNally
I recently upgraded RT from 3.6.6 -> 3.8 -> 4.2.7 and I've noticed that some (it seems to be new) tickets have two "Subject:" lines in them. For example, when looking at the full headers for a message, I see: Subject: Re: [GS #58207] This is a test ticket Subject: Re: [GS #58207] This is a test

Re: [rt-users] Assigning HeldBy users during Asset Import

2014-09-17 Thread Kevin Falcone
On Wed, Sep 17, 2014 at 02:27:57PM -0400, Mitch Kyser wrote: > Thanks for the response.  I took a look at /opt/rt4/local/plugins/ > RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/[1]CSV.PM and > removed the check you suggested by commenting out lines 64 thru 67; > > #if ( not RT::As

Re: [rt-users] Assigning HeldBy users during Asset Import

2014-09-17 Thread Mitch Kyser
Hi Kevin Thanks for the response. I took a look at /opt/rt4/local/plugins/RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/ CSV.PM and removed the check you suggested by commenting out lines 64 thru 67; #if ( not RT::Asset->Role($fieldname)->{Single}) { #RT->Logger->warning( "Ro

Re: [rt-users] Assigning HeldBy users during Asset Import

2014-09-17 Thread Kevin Falcone
On Fri, Sep 12, 2014 at 10:15:19AM -0700, mkyser wrote: > 'Role name HeldBy must be single-value for column Username, skipping' For no particular reason, the code requires that you assign to a single-value Role and disallows roles that could contain multiple people. In the case of Assets, this me

Re: [rt-users] Failed to load dashboard

2014-09-17 Thread Christian Loos
Am 16.09.2014 um 18:56 schrieb Carlos Ramos: > Hi Christian, > > This script is great, I was able to identify the users with a reference > to that specific dashboard. But I could not find how this information is > stored in the DB (my best guess is attributes.content which is binary) > and I reall