Re: [rt-users] Can't add multiple attachments on reply

The problem was with the outdated Update.html file in my local/ folder, which did not had input name=Token type=hidden line. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58719.html Sent from the Request Tracker -

Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown

Hello Alex, No, I didn't set a default initial priority neither a final priority for the queue. - Mail original - | De: Alex Peters a...@peters.net | À: elif...@free.fr | Cc: rt-users@lists.bestpractical.com | Envoyé: Vendredi 3 Octobre 2014 02:20:33 | Objet: Re: [rt-users]

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

Sorry, I sent that a little prematurely. RT shows your username or password is incorrect : ( On 10/3/2014 10:58 AM, William Clarke wrote: Hi all, CentOS6.5 \ Apache 2.2.15 \ Perl 5.18.2 \ MariaDB 5.5.39 I followed these instructions for my RT build:

[rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

Hi all, CentOS6.5 \ Apache 2.2.15 \ Perl 5.18.2 \ MariaDB 5.5.39 I followed these instructions for my RT build: http://binarynature.blogspot.pt/2013/05/install-request-tracker-4.html I'm very new to RT. I've read up what I could find on CPAN, wiki and Google and I'm not quite sure which way

[rt-users] Using groups

Hi all: I have a pretty basic RT installation for a customer-facing ticketing system and I ran across something I can't find a solution for. The customer is normally one person who does all the ticketing. But in some cases there were five or more people. Most of them were

Re: [rt-users] Using groups

Unfortunately, no. Queues are set up for the fix agent rather than the customer. On 10/03/2014 12:25 PM, Beachey, Kendric wrote: Could you use a separate queue for each client company? Then have a group for each client company, and each group has the rights needed to work with tickets only

Re: [rt-users] Using groups

Could you use a separate queue for each client company? Then have a group for each client company, and each group has the rights needed to work with tickets only on their queue. Each person at the client company who wants to hear about new issues can be made a queue watcher. And Sam is a

[rt-users] Assign Subject On Create

Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would like to say (y,m,d) = getDate(Y-m-d).split('-')

Re: [rt-users] Assign Subject On Create

Sorry, hit the wrong button and sent early... Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

A little more info after checking rt4 logs: Oct 3 10:20:16 rtracker6 RT: [16022] RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged: Oct 3 10:20:16 rtracker6 RT: [16022] Couldn't create user wclarke: Could not set

Re: [rt-users] Assign Subject On Create

I got this working but I just created a user in the DB that only has rights to read the Subject ID and worked from there. Thanks. -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University CISSP,

Re: [rt-users] Scrip to modify a ticket's text content?

I just found a tool called MIMEDefang http://www.mimedefang.org/ that may help me to edit mail content. I will see that i can do with it. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Scrip-to-modify-a-ticket-s-text-content-tp58650p58731.html Sent from the Request

[rt-users] Problem with HTML tags appearing in correspondence

Dear All, We have installed a fresh version of rt 4.2.2 and tested that HTML comments/correspondence was working fine and then upgraded from rt4.2.1 with db.Then we are observing that HTML comments/correspondence are not working. We tried to downgrade due to this issue.However not able to