This looks almost like what I want, but it looks like it's a global change.
I'm looking to only do this for tickets in a specified queue. Can Custom
Field Groupings do that?
On Mon, Nov 17, 2014 at 12:02 PM, Kevin Falcone
wrote:
> On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:
> > I
On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:
> Is there a way to make multiple menu items for custom fields, and then split
> my
> custom fields into those separate menu items?
>
> For example: A queue I'm working on will have around 30 custom fields. They
> are
> topical, so they
On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal wrote:
> Hi All
>
> I am not able to reset the due date with following definition
>
> Set(%ServiceAgreements,
> Default => '7d',
> QueueDefault => {
> 'Circuits' => '10d',
> 'Handover' => '2h',
> },
> Levels => {
>
Is there a way to make multiple menu items for custom fields, and then
split my custom fields into those separate menu items?
For example: A queue I'm working on will have around 30 custom fields. They
are topical, so they'd like to break it up into groups of about 4 or 5 with
a title on each. So
