Re: [rt-users] RT Installation

2015-01-27 Thread Marc Chantreux
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: > Why RT and RTIR are so hard to install and work properlly? I dont know > perl > Here’s your problem ;-) > Most people probably stopped reading right there. seriously? assuming that the sysop is comming with a basic admin

Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
> Am 27.01.2015 um 23:29 schrieb Alex Vandiver : > > > The problem is in the binary libraries that RT (and its CPAN > dependencies) use. Any such deploy would be specific to one particular > release of a particular distribution, and as such would be quite > resource-heavy to produce in sufficie

Re: [rt-users] RT Installation

2015-01-27 Thread Alex Vandiver
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner wrote: > But I would be tempted to use a „clean“ Perl installed somewhere else > as the basis for RT even in the case of FreeBSD (which I know best, > admittedly). See https://docs.bestpractical.com/rt_perl > How difficult would it be for BestPra

Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
> Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa : > > Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. Seriously, though: when I first installed it, I didn’t know that much Perl but I c

Re: [rt-users] RT Installation

2015-01-27 Thread Alex Peters
Which part of the installation documentation is causing you trouble? What type of system are you installing on? On 28 Jan 2015 7:06 am, "Hábner Teixeira Costa" wrote: > Why RT and RTIR are so hard to install and work properlly? I dont know > perl but and I’d like an easy way to install RT. > > C

[rt-users] RT Installation

2015-01-27 Thread Hábner Teixeira Costa
Why RT and RTIR are so hard to install and work properlly? I dont know perl but and I’d like an easy way to install RT. Can anybody send me a “how to”? Hábner

Re: [rt-users] Help in debugging

2015-01-27 Thread Alex Peters
I'd probably try to discover more by enabling debug logging first. I think in my case, "eval"-related things are usually to do with scrips or templates. I don't think any of mine are 829 lines long though, as your warning suggests. On 28 Jan 2015 2:47 am, "Guadagnino Cristiano" < guadagnino.crist

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
That is very strange. User "root" should not redirect to Self Service. Perhaps your DB has in fact been corrupted somehow. Maybe someone else can offer another solution. On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh" wrote: > I have to say that by your solution i could change and edit the word "

[rt-users] Help in debugging

2015-01-27 Thread Guadagnino Cristiano
Hi all, if I have a row like this in the log: [26226] [Tue Jan 27 15:20:19 2015] [warning]: Use of uninitialized value in string eq at (eval 829) line 1. ((eval 829):1) how do I know which is the object involved? Thank you in advance. Cris

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
I have to say that by your solution i could change and edit the word " username" to "user" in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected.

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] Warning in the articles overview page

2015-01-27 Thread Guadagnino Cristiano
Alex, thank you very much!! This is great news. So the solution, presently, is to patch the /opt/rt4/share/html/Articles/Elements/MaybeNeedsSetup file by copying it to the "local" tree, right? Do I understand it correctly that this is a bug in RT that will be fixed in future releases? Cris On

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
You have raised two separate problems. I have answered both. Please follow my other instructions regarding rights. On 27 Jan 2015 8:45 pm, "Shahab Sharifzadeh" wrote: > hi > I have done the following things: > > 1- Copy /usr/share/request-tracker4/html/Elements/login.html > to /usr/local/share/

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
hiI have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to  /usr/local/share/request-tracker4/html/Elements/login.html 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired. 3- Clean the Mason Cache and restart. but so forward to S