[rt-users] How to get different queues to send from different email addresses

Hi We've used RT for a while just for IT issues, now we're adding an additional facilities queue. Everything is working to receive tickets via email, but we can only get it to send emails through the ithelpdesk email account regardless of queue. We're using MSMTP in order to use Google Apps to sen

Re: [rt-users] How to get different queues to send from different email addresses

You could use something like this in RT_Siteconfig.pm: Set($OverrideOutgoingMailFrom, { 'Queue1' => 'ithelpd...@dummy.com', 'Queue2' => 'ithelpd...@dummy.com

[rt-users] Stripping Attachments During Create

My situation is this, I have users sending in support requests and they are processing just fine. I am using fetchmail and mailgate, no problems, tickets get created etc... I want to strip attachments however, specifically those associated with signatures internal to the company. How can I best g

Re: [rt-users] Stripping Attachments During Create

Scrips wouldn't help you because they get processed after ticket creation. If I were in your position I'd probably try dealing with this at the mail delivery level, e.g. by adding some sort of postprocessor that rewrites incoming mail when it encounters attachments with certain MD5/SHA checksums.

Re: [rt-users] How to get different queues to send from different email addresses

If you're using a relatively newer version of RT, you can configure a "global" From address in RT_SiteConfig.pm and queue-specific From addresses in RT's UI. If you've already done this then it sounds like msmtp is rewriting your >From headers. Maybe msmtp's auto_from setting is relevant? If you

Re: [rt-users] SSO fallback to RT Login failure

On Mon, Feb 02, 2015 at 07:51:20AM +, Myrat Saparow wrote: > I have been trying to implement SSO on our RT test enviroment, the SSO login > from machines that are authenticated by our dc works fine but I can't get it > to > fall back to RT login when SSO fails. I constantly get the "Unauthoriz

Re: [rt-users] strange things with multi-value custom field in CLI

On Mon, Feb 02, 2015 at 06:47:50AM +, Eierschmalz, Bernhard wrote: > > I have one custom field with type “enter multiple values” > > I tried to create a ticket in CLI and directly enter multiple values into my > CF > with this command: > > rt create -t ticket set subject=”te

Re: [rt-users] How to get different queues to send from different email addresses

On Tue, Feb 03, 2015 at 07:59:18AM +1100, Alex Peters wrote: > If you're just relaying to an external server, can you just feed the SMTP > connection details into RT and bypass msmtp altogether? Just addressing this part, since the other part (Setting From at the Queue level and/or using $Override

[rt-users] New cert breaks mailgate

Hi, We just updated the cert from the default self signed cert to one from our local CA. We have the web server side working via https but now incoming email will not generate a new ticket or comment on an old one. Looking at the mail log it shows a 500 error, Can't connect to rt.x.x:443 (certif

Re: [rt-users] SSO fallback to RT Login failure

"require ip 127.0.0.1" was put to allow local mail requests to pass, moved it to a separate location in config. #Allow mail gateway to send mails via RT site Order deny,allow Deny from all Allow from localhost Satisfy any Satisfy any Allow from all SSO works fine with machines that