[rt-users] local directory customization ignored for ShowSummary ?

Hello, I assumed that any file in the correct place in the local directory would override the original file. Am I wrong? For example, I wanted to make some cosmetic change in the way the summary of a ticket is displayed in Display.html. I created the new directory path

Re: [rt-users] Set priority - On queue change

Yep, Simply write a scrip that triggers On Queue change to set the priority. You can even have a different scrip for each Queue to set the priority to different levels. Kenn On Wed, Feb 11, 2015 at 5:53 AM, globo michael.obr...@globoforce.com wrote: Hi , Is there a way to make sure someone

[rt-users] Set priority - On queue change

Hi , Is there a way to make sure someone changes the priority from 0 on queue change I have three queues and all the tickets come into one queue first and then are assigned out to the different queues. I would like to make sure people set a priority before first before assigning the ticket out