Hi list,
I'm interested in using rt-crontool to manage tickets, specifically
I'd like to have unowned tickets automatically moved to another queue
after X minutes. The issue I have is that there isn't a default perl
module for this in "Actions", can anyone suggest how I can achieve this?
If
On 3/11/2015 3:56 AM, Christian Loos wrote:
> Hi,
>
> upgrading to a more recent version of RT and installing HTML::Gumbo
> gives you tables in transactions (RT supports this since 4.2.6) [1].
>
> If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2].
>
> Chris
>
> [1] https:/
Ok, so I've cobbled together a custom actions module like this:
use strict;
use warnings;
use RT::Queue;
use base qw(RT::Action);
package RT::Action::Test;
my $self;
sub Prepare {
my $self = shift;
return 1;
}
sub Commit {
my $self = shift;
my ($status, $msg) = $self->TicketObj->Se
Ok, I've robbed the code:
my $argument = $self->Argument;
unless ( $argument ) {
$RT::Logger->error("Argument is mandatory for Test action");
return 0;
}
So now I can read in --action-arg.
For the email on queue change I tried creating a Scrip to do this via
the GUI, t
Hello,
We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent
issues on search commands involving custom fields with spaces:
RTIR/Search/Results.html?Format=%27%3Cb%3E%3Ca+href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%2
Has anyone gotten the Assets extension to work within the RTIR interface?
i.e. I'm trying to get the 'Add Asset' widget to show up on the ticket
display under RTIR.
They work fine independently of each other, but I want to be able to do the
same sort of asset tagging within RTIR as regular RT.
Li
On Wed, 18 Mar 2015 10:44:43 + "Eierschmalz, Bernhard"
wrote:
> Is there any way to create Tickets with HTML email from CLI?
rt create -t ticket -ct text/html
- Alex
On Thu, 19 Mar 2015 11:20:51 -0400 Richard Stevens
wrote:
> Hello,
>
> We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent
> issues on search commands involving custom fields with spaces:
> [snip]
The spaces are a red herring. The actual difference is that the
working on
Thanks Alex,
I had thought it was intermittent, but after some more troubleshooting it
appears that the "intermittent" is the switch in context between the RT
(works) and RTIR (does not) search pages (if searches are started from
Search-->Tickets-->New Search) when it identifies the search against
On Mar 19, 2015, at 8:20 AM, Richard Stevens wrote:
> ...
> The end result is:
>
> [25773] [Thu Mar 19 14:56:10 2015] [error]: Wrong query, expecting a OPERATOR
> in 'Queue = 'Incident Reports' AND CF.{Affected >Users}<--here LIKE 'frog''
> at /opt/rt4/sbin/../lib/RT/SQL.pm line 130.
>
> Has a
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