Hi all,
I know it is not possible to edit some message in RT. So, I would like how
you do for a comment if you make a mistake in the content or the time
worked ? For example, in a project or intern tickets in your company.
Is there an alternative to edit transactions like comments?
Thanks,
Chris
I'm coming back to RT after a few years. I am trying to set up external
auth against our AD server.
I have a working implementation for mediawiki, so I know that it's
possible on our system. As far as possible I've duplicated the options
from mediawiki/php to rt/perl, but I am still missing
This may help:
http://trevthorpe.blogspot.com/2015/01/request-tracker-424-ldap-authentication.html
On Tue, Jul 7, 2015 at 11:24 AM, Yan Seiner wrote:
> I'm coming back to RT after a few years. I am trying to set up external
> auth against our AD server.
>
> I have a working implementation fo
What format do you use for the username?
When I try hpm\yans which should, in theory, work, I get:
[5367] [Tue Jul 7 17:07:28 2015] [debug]: LDAP Search === Base:
dc=hpm,dc=net == Filter: (&(objectClass=*)(sAMAccountName=hpm\5cyans))
== Attrs: sAMAccountName,mail
(/opt/rt4/local/plugins/RT-
If you mean during the login via RT Gui -- username is, sAMAccountName.
THere shouldn't be any need to prefix with the domain as the domain is
already be queried.
On Tue, Jul 7, 2015 at 1:24 PM, Yan Seiner wrote:
> What format do you use for the username?
>
> When I try hpm\yans which should
Use --> Plugin( "RT::Extension::LDAPImport" );
Note the configuration I linked to you prior.
I had some issues with limited functionality using
Plugin('RT::Authen::ExternalAuth').. it's been a while actually, I may
not even have had that extension working.
On Tue, Jul 7, 2015 at 1:28 PM, Tre
Sorry about that, review the blog entry I sent you prior. I do see I did
add that plugin, again, it's been a while since I wrestled with LDAP
authentication. So, I threw my working config with notes, into that blog.
On Tue, Jul 7, 2015 at 1:30 PM, Trev wrote:
> Use --> Plugin( "RT::Extension
I'm kicking this back to the list only. I've been going round and round
with this and I have some more information, but still not a solution.
ldapsearch works:
ldapsearch -H ldap://file_print.hpm.net -b "dc=hpm,dc=net" -s sub
"(sAMAccountName=yans)" -D 'HPM\yans' -x -W uid
But notice that
On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe wrote:
> Hi all,
>
> I know it is not possible to edit some message in RT. So, I would like how
> you do for a comment if you make a mistake in the content or the time
> worked ?
>
You can update the ticket time after creating your txn. Perhaps th
Generally speaking, it is typical to create an 'LDAP User' for binding, and
reading purposes within AD itself.
LDAPImport does authenticate against the users in AD. And builds the user
records within RT as I have mapped in my example.
Cronjob to do the import, maybe every 15 minutes. Makes it muc
On Sun, Jul 5, 2015 at 11:46 PM, Chris Herrmann
wrote:
> Hi all,
>
> I can currently export a list of tickets with most of the data I need like
> this:
>
> rt list "queue = 'myqueue' and ( ( Status = 'open' or Status = 'new') OR (
> Resolved > '$startdate' ) )" -f
> id,subject,status,timeworked,r
On Tue, Jul 7, 2015 at 4:50 PM, Yan Seiner wrote:
> I'm kicking this back to the list only. I've been going round and round
> with this and I have some more information, but still not a solution.
>
> ldapsearch works:
Excellent and vital first crawl.
Next to stand up and walk:
Can you interrog
12 matches
Mail list logo
