[rt-users] Custom Field Security

I would like for unprivileged users to be able to enter and view custom fields on the tickets they enter. I setup the custom field for Ticket and added it to a specific Queue. I figured out how unprivileged users can enter custom fields for tickets they file -- SeeCustomField and ModifyCustom

[rt-users] Custom Field use External values based on queue

Hi All, I'm trying to reach a requirement that we want one global custom field, which is using external values that populated with some REST API, to has different drop-down list filtered by Queue name. Is this possible to config in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to

[rt-users] resolving stalled tickets after X amount of time

I tried googling and found an unanswered email to this list from 2006. I also found a bunch of links relating to RT's Lifecycle functionality, but I wasn't able to figure out if there was a built in way for RT to auto-resolve/reject/(some other status) tickets that have been stalled for a period o

Re: [rt-users] resolving stalled tickets after X amount of time

On Tue, Aug 4, 2015 at 1:41 PM, Mike Johnson wrote: > I tried googling and found an unanswered email to this list from 2006. > > I also found a bunch of links relating to RT's Lifecycle functionality, but > I wasn't able to figure out if there was a built in way for RT to > auto-resolve/reject/(so

[rt-users] Pre-Populate Description

I would like to pre-populate the description of a new ticket. For example, if I filed a bug on Red Hat's Bugzilla, a new bug description already contains the text: Component: Version: Problem: Expected Results: Actual Results: Additional Info: A feature like this would be very helpful to guidi

Re: [rt-users] Pre-Populate Description

On Tue, Aug 4, 2015 at 2:57 PM, Joseph D. Wagner wrote: > I would like to pre-populate the description of a new ticket. For example, > if I filed a bug on Red Hat's Bugzilla, a new bug description already > contains the text: > > Component: > Version: > Problem: > Expected Results: > Actual Resul

[rt-users] single queue for multiple customers

Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own