Re: [rt-users] RT CLI CF query operators

2015-08-31 Thread Christian Loos
Hi, interesting, pasting your query in the advanced query box doesn't report any errors for me (rt 4.2.12). What is your RT version? Chris Am 29.08.2015 um 03:05 schrieb supp...@pureview.com: > Loos, > > Thank you for the help but after I rectified the typo. I still getting a > different error

Re: [rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

2015-08-31 Thread Bill Cole
On 31 Aug 2015, at 9:39, Jeff Blaine wrote: I'm reviving this one time in case anyone has further ideas. * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right thing when parsing an email address[1] I question that. I know that with Pg 9.0 the FTS indexer does arguably "right" things in par

[rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

2015-08-31 Thread Jeff Blaine
I'm reviving this one time in case anyone has further ideas. * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right thing when parsing an email address[1] * An RT 4.2.12 search for the same string returns 0 results[2]. I'm 98% certain the ticket *is* indexed though as other queries return i

Re: [rt-users] scrip to delete a Cc adress in a ticket

2015-08-31 Thread Matt Zagrabelny
On Mon, Aug 31, 2015 at 10:24 AM, Loïc Cadoret wrote: > Hi RT user followers ! > > I need your help on my scrip creation. > > Here is my need : > > I would like to delete a Cc address if this address is the same that the RT > queue response mail address. Create a scrip. They can do pretty much an

Re: [rt-users] Problem with extension RepeatTicket

2015-08-31 Thread Moose
There is no problem with Repeat Ticket (that I am aware of), the problem was between our ears! It seems that we both misunderstood how these recurrences work. The four cronjobs are doing exactly what they should. As are the ticket recurrence settings. Basically, the repeated ticket due date is co

[rt-users] scrip to delete a Cc adress in a ticket

2015-08-31 Thread Loïc Cadoret
Hi RT user followers ! I need your help on my scrip creation. Here is my need : I would like to delete a Cc address if this address is the same that the RT queue response mail address. We are running RT 3.8.11 (update to RT 4.2.x is currently not an option) I need that because the email dom

Re: [rt-users] Custom Charting and Tables

2015-08-31 Thread Jeffrey Pilant
Anton Panetta wrote: >Hi There >I'm curious if anyone else has attempted or found a way to achieve this. >What I am >Able to make is this (sort for the lack of formatting) > > Ticket >Queue Statuscount >new 11 >open 5