Hi
We're using the Repeat Ticket extension
(http://blog.bestpractical.com/2013/03/scheduled-ticket-creation-in-rt.html).
I want to search for all "base" repeating tickets, and the only criteria I
can come up with to identify them is to search for tickets where the custom
field "Original Ticket" i
I am running 4.2.11
I have install mariadb 10.0
I have enabled native mySQL full text search
It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from
the Simple Search box, but not both?
If I disable the full text from the RT_Site_config then the simple search box
searche
RT: 4.0.19RTIR: 3.0OS: Ubuntu
I'm trying to have tables and images that are copied/pasted in the ticket
message displayed when viewing the ticket. The furthest I've gotten so far has
been to use the Web_Interface.pm module as discussed here:
https://bestpractical.com/docs/rt/4.2/RT/Interface/We
> The screen shot of your scrips shows, that you only user the Notify*
> actions and don't have a script which uses the "Autoreply To Requestors"
> action.
>
> The "On Create Autoreply To Requestors" scrip [1], which is created on
> RT installation, is missing.
Ahh, that did it. I changed the aut
Keith Edmunds wrote:
>We're using the Repeat Ticket extension
>(http://blog.bestpractical.com/2013/03/scheduled-ticket-creation-in-rt.html).
>
>I want to search for all "base" repeating tickets, and the only criteria I
>can come up with to identify them is to search for tickets where the custom
>fi
Jeffrey Pilant wrote:
> Can you search the custom field and look for it to be equal to
> Tickets.id? That is, use the text "Tickets.id" instead of some number?
> Then when the SQL is formed, it creates something like: Select main.*
> from Tickets main "CF.{Original Ticket}" = Tickets.id Were you
