Re: [rt-users] Migrating RT 3.6.5 to RT 4.2.12

I think the reason for your problems are your wrong upgrade steps. You missed to read this: https://www.bestpractical.com/docs/rt/4.2/UPGRADING.mysql.html You have to upgrade to 3.7.87, then run the queries from upgrade-mysql-schema.pl, and then upgrade to 4.2.12. Chris Am 15.02.2016 um 18:08 s

[rt-users] adding a button/hyperlink to external log analysis tool

Hi all, Sorry for posting in two lists, but don't really know where it belongs... And I wanted to get starting in adjusting RT to our needs. (I have no experience in writing th scripts or stuff like that) I'm running RT4.4 stable and I was querious if it is possible to add a button or linkor

Re: [rt-users] adding a button/hyperlink to external log analysis tool

Hey, This is a good topic for rt-users. I've removed -devel from the recipients list. On Tue, Feb 16, 2016 at 8:40 AM, wrote: > Hi all, > > Sorry for posting in two lists, but don't really know where it belongs... > And I wanted to get starting in adjusting RT to our needs. (I have no > experie

Re: [rt-users] adding a button/hyperlink to external log analysis tool

Here is an example of how we have done this. = 'http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community Bug}__" target="_blank">__CF.{Community Bug}__/TITLE:Bug', = We've added this to the Format of a search under the advanced option and ad

Re: [rt-users] adding a button/hyperlink to external log analysis tool

Hi there, That sounds like an end user issue (it sounds like you're not planning on doing dev work on RT) [BCC rt-devel to drop]. What you want is straight forward and built-in. Look at Admin->Custom Fields->Select and click on a custom field; on the Custom Field "Basics" tab note the "Link values

[rt-users] New child ticket with relationship

Hello, I've been using the code from wiki page CreateChildTicket for some time, though i modified it to only make new-MemberOf tickets http://requesttracker.wikia.com/wiki/CreateChildTicket My code is onclick="CreateBookingTicketInQueue.target='_blank';return true;"> this works fine

[rt-users] rt 4.0.17 attachments corrupts with size over 200K

Here are the relevant config settings that should allow 10M attachment size. So not sure what am I missing Set($MaxAttachmentSize , 1000); rt 4.0.17 config Set($TruncateLongAttachments , 1); Set($DropLongAttachments , 1); client_max_body_size 20M; nginx/1.4.2 config max_allowed_packet 1677

Re: [rt-users] Problems with SLA since upgrading to 4.4

On 2016年2月11日 at 0:46:59, Yourevilness (sli...@onthenet.com.au) wrote: > Hello, Hi, > Recently upgraded from 4.2.11 > 4.4.0 which has SLA in its core config. […] > Doesn't appear to work. Can someone have a look over my settings or tell me > what i'm missing? Could you check each queue’s Basics

Re: [rt-users] Problems with SLA since upgrading to 4.4

Thanks Shawn. Thats all it was… Working perfectly now. I feel silly for not seeing that option! Appreciate your help. Leigh > On 17 Feb 2016, at 6:25 AM, Shawn Moore [via RequestTracker] > > wrote: > > On 2016年2月11日 at 0:46:59, Yourevilness ([hidd

Re: [rt-users] Issues After Upgrading to 4.4

Hi Sean, Thanks for replying, I checked that, its system default for all the unprivileged users and it is set as Asia/Dubai on OS and in RT_SiteConfig.pm On 16 February 2016 at 22:05, Sean Ellefson wrote: > HI Satyajeet, > > Have you checked the locale settings under your user options? Ther

[rt-users] scrip condition on transaction custom field

Hi everyone, I have an issue which i can't get resolved without further help by anyone more experienced RT user/admin. I want to have a special trigger which can be activated during the resolving stage on a ticket in order to decide whether an appropriate message will be sent to the ticket r