[rt-users] scrip to detect attached zip files

Hi, I need to detect if a zip file has been attached to a ticket at creation time and also at 'comment' or 'correspond' time. My idea to solve this is to extract the attachments and then parse the content. I think the best route for this would be: TransactionObj->Attachments->Next ... Co

Re: [rt-users] Unique custom fields for assets

Here 'tis. My addition to the Create {} subroutine is lines 130-138. The check for uniqueness and auto-choosing the next highest number happen in additional subroutines beginning at line 230. We call the relevant field "COE Number" (sometimes "CoE Number", the case seems not to matter); cha

Re: [rt-users] Unique custom fields for assets

Interested as well! Perhaps if you post to the list, others can help make it less "crappy". ;) On Tue, Mar 15, 2016 at 1:33 PM, Joop wrote: > On 15-3-2016 17:34, Seever, Kenny wrote: > > Kyle, > > > > Thanks for the reply. If possible would you be willing to share what you > have? This will

Re: [rt-users] Unique custom fields for assets

On 15-3-2016 17:34, Seever, Kenny wrote: > > Kyle, > > > > Thanks for the reply. If possible would you be willing to share what > you have? This will be something I’ve never attempted so need all the > help I can get. > > > > Interested too. I have moved from the third-party AT-Assettracker t

Re: [rt-users] Attachments don't reach database for one user

On Tue, Mar 15, 2016 at 9:31 AM, Chanel Wheeler wrote: > Yes, everything in the ticket shows up for the faulty user except for the > attachment. The rights for this user and other basic users of the system > are the same. > > > Is that user using Outlook? Might it be sending non-plain-text parts

Re: [rt-users] Unique custom fields for assets

Kyle, Thanks for the reply. If possible would you be willing to share what you have? This will be something I've never attempted so need all the help I can get. Thanks again, Kenny From: Kyle Dippery [mailto:kyle.dipp...@uky.edu] Sent: Monday, March 14, 2016 8:34 AM To: rt-users@lists.bestpr

Re: [rt-users] Attachments don't reach database for one user

Yes, everything in the ticket shows up for the faulty user except for the attachment. The rights for this user and other basic users of the system are the same. chanel From: Dustin Graves [mailto:dus...@bestpractical.com] Sent: Monday, March 14, 2016 1:58 PM To: Chanel Wheeler Cc: rt-users@lis

Re: [rt-users] which Perl version should one use with RT 4.4 on CentOS 6

If you can upgrade to the latest version of CentOS 7, you'll get perl 5.16. Joseph D. Wagner On 2016-03-15 03:06, Boris Epstein wrote: > Hi Peter, > > Thanks, I saw that. > > I was wondering what the benefits and general experience was of those who > used later versions of Perl 5 or Perl 6

Re: [rt-users] RT with Office 365 Outlook

Donny We have converted to Office 365, I have setup one use with an E1 license at a cost of about $10 a month. The mailbox has folders setup and rules for sorting into those folders. With Postfix and scripts the folder will dictate what queue is used for the ticket creation. Thanks Bryon Bak

Re: [rt-users] which Perl version should one use with RT 4.4 on CentOS 6

Hi Peter, Thanks, I saw that. I was wondering what the benefits and general experience was of those who used later versions of Perl 5 or Perl 6 vs 5.10.1. Just trying to see if it was a worthwhile exercize trying to upgrade - which on Centos did not seem to be trivial. Cheers, Boris. On Tue,

Re: [rt-users] which Perl version should one use with RT 4.4 on CentOS 6

Hello Boris, from readme [1] on github it is obvious the RT needs Perl as of version 5.10.1 and above. Readme file from 4.4 version has the same list of requirements. Some RT modules may have their own dependencies. You need to check them. [1] https://github.com/bestpractical/rt -- Peter Viskup