Hi Steve, Joop, All
This is the code we use for the SLAs - it is not perfect and took some trial
and error but it is setting appropriate due dates for us . I have had to
de-sensitise but hopefully you will be able to follow the ideas. (We have
not been able to get any sort of Stop the Clock func
Hi All,
We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users
are not able to attach files using the UI, either by drag-and-drop, or by
browsing for a file. All looks well in the UI; we see the progress bar and a
nice, big tick to say the file has been uploaded, but the f
By using the following code placed into a class called clsRT_Ticket I was
able to create RT Tickets within VBA successfully. Hope this helps others
that have run into this issue with VBA.
'Must Include Microsoft WinHTTP Services, version 5 (winhttp.dll) in your
reference
'NOTE: to call CreateTic
I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the logs.
The logs show:
[21] [Mon Apr 18 13:
Unfortunately, now it's only partially working. I have the portlet on the
dashboard but the link is not showing up under "search". Tickets show up on
the portlet and the information is displayed correctly, but there is no way
for me to create searches for the calendar or display a larger calendar
On 4/18/16 9:40 AM, Luke Hopkins wrote:
I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the logs.
On 18-4-2016 13:11, Beck J Mr wrote:
> Hi All,
>
> We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users
> are not able to attach files using the UI, either by drag-and-drop, or by
> browsing for a file. All looks well in the UI; we see the progress bar and a
> nice, big t
Anybody from Best Practical on this thread, and able to chime in on the
availability of custom asset queries in an upcoming release of Assets for
RT?
On Sun, Apr 17, 2016 at 6:06 AM, studogg
wrote:
> I am running RT 4.0.17 and want to upgrade to 4.4.
>
> We use Asset Tracker and would like to co
