[rt-users] Multi tenancy Queue names

Hi, Our organization is planning to have multiple tenants in the same RT instance. Say we are an organization X, our clients are businesses of similar types X1, X2... Xn, who in turn have their customers. We want to host X1, X2... X5 in one RT instance, with each client having its own set of que

[rt-users] Custom Role for Approval Mechanism

Hi Everybody, Problem statement: In our organization, out of the 20 queues, few queues need the approval mechanism. Approvals are required for specific tickets in the queue, based on scenarios decided by the staff member of the queue. So approvers are not added at the time of ticket creation. Exa