[rt-users] Permission causes wrong search-results

Hello, I'm using RT 4.4.0 I found the following problem: I have a custom field "category" with settings "select one value". There are 5 possible values. I build a search for all tickets like the following Queue = 'General' AND Owner = 'Nobody' AND 'CF.{category}' != 'one' I found that the sear

[rt-users] Issues with RTExternalAuth

Hi every one. I try to run a RT 4.4.0. The RT::Authen::ExternalAuth don't seem to work correctly. I already check on this mailing list, and try the patch I seem. Nothing seem to work correctly. Here my RT_SiteConfig.pm Set($WebExternalAuth, 1 ); Set($ExternalAuthPriority, ['PLM']);

[rt-users] help

Hi, I am new to RT so your help is really appreciated. We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself [cid:image003.png@01D1D2A5.B9EFEAC0] Instead of going to the ticket details and seeing the attachments.

Re: [rt-users] Permission causes wrong search-results

Hi, IMO this is working correctly for the following reason, as far as the user is concerned the the custom field does not contain the specified value. For this situation you would need somthing like: Queue = 'General' AND Owner = 'Nobody' AND ('CF.{category}' exists AND 'CF.{category}' != 'o

[rt-users] "Queue N not found" Errors after upgrade of an RT 4.0.4 environment to either 4.2.12 or RT 4.4.1.

Hello All I am a newbie with regards to posting to this group, so my apologies in advance if I fail to follow proper protocol. I am testing the upgrade of an RT 4.0.4 environment to either 4.2.12 or RT 4.4.1. I initially attempted to upgrade to 4.4.1, but after experiencing issues I decided t

Re: [rt-users] Permission causes wrong search-results

Hi, I'm sorry but this doesn't work - Request tracker sais "wrong query" if I try to run the search with "'CF.{category}' exists" Message is: Wrong query, expecting a OPERATOR in AND 'CF.{category}' >exists<--here' -Ursprüngliche Nachricht- Von: Martin Wheldon [mailto:martin.wh

Re: [rt-users] Permission causes wrong search-results

Hey There I think you need to use "NOT LIKE" IE Queue = 'General' AND Owner = 'Nobody' AND ('CF.{category}' exists AND 'CF.{category}' NOT LIKE 'one') Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296 bba...@co

[rt-users] Custom fields in transaction

Hi, I'm trying to assign the ticket to a queue based on a transaction custom field, but I am unable to fetch the custom field in my scrip. Scrip details: Condition: On correspond Action: User defined Template: Blank Custom condition: 1; Custom action preparation code: 1; Custom action commit c

Re: [rt-users] Permission causes wrong search-results

Hi, thanks for your support NOT LIKE-operator also doesn't work correctly. I know very well about permissions and search function. I also tried to create the search with the assistant - same issue (because the assistant creates the same query). I cannot believe this is a normal issue - because