Re: [rt-users] Fetchmail

Sorry about all the messages . They were being blocked by Barracuda so I whitelisted it and all my messages came. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dunbar, Brian Sent: Tuesday, July 5, 2016 11:22 AM To: rt-users@lists.bestpractical.com Subject:

Re: [rt-users] Fetchmail

I think the problem is RT-Mailgate is corrupt I tried running /opt/rt4/bin ./rt-mailgate –help and it stops with :/opt/rt4/bin$ sudo vi rt-mailgate :/opt/rt4/bin$ ./rt-mailgate --help syntax error at ./rt-mailgate line 71, near "test:" syntax error at ./rt-mailgate line 74, near "comments:"

Re: [rt-users] Custom fields in transaction

The use case is simple, I want to move tickets to different queues based on a custom field and this should happen when the agent is replying. So transaction is the best place to introduce such a field. -- Nilesh On Tue, 2016-07-05 at 20:00 +0530, aniket tripathy wrote: > Hi Nilesh, > > Can

Re: [rt-users] help

Can Anyone Help? From: rt-devel [mailto:rt-devel-boun...@lists.bestpractical.com] On Behalf Of Nagraj Arya Sent: Thursday, June 30, 2016 8:01 AM To: rt-de...@lists.bestpractical.com; rt-users@lists.bestpractical.com Subject: [rt-devel] help Hi, I am new to RT so your help is really

Re: [rt-users] help

Can Anyone Help? From: Nagraj Arya Sent: Thursday, June 30, 2016 8:02 AM To: 'rt-de...@lists.bestpractical.com'; 'rt-users@lists.bestpractical.com' Subject: help Hi, I am new to RT so your help is really appreciated. We are trying to see if we can create a dashboard and add a field which shows

[rt-users] FW: Fetchmail

Thank you for the reply there are no spaces but a period. I did have “” quotes and I changed it now to ‘ ‘ but still broken pipe From: trevortho...@gmail.com [mailto:trevortho...@gmail.com] On Behalf Of Trev Sent: Tuesday, July 5, 2016 11:33 AM To: Dunbar,

Re: [rt-users] Fetchmail

If your queue contains spaces in it, you may consider using single quotes: poll oa-internal.domain.com protocol imap username "rt-correspondance" password "my_password" mda "/opt/rt4/bin/rt-mailgate --queue 'IT General' --action correspond --url http://rt.domain.com/; no keep On Tue, Jul 5,

[rt-users] Fetchmail

Hello RT_Users, I have exim4 working to send mails from RT and I am trying to use fetchmail to poll exchange and collect the messages. Fetchmail returns Fetchmail MDA returned nonzero status 2 in the syslog. I also get POP3 Protocol error 19 I look at the exchange account and I can see that

[rt-users] (no subject)

Hello RT_Users, I have exim4 working to send mails from RT and I am trying to use fetchmail to poll exchange and collect the messages. Fetchmail returns Fetchmail MDA returned nonzero status 2 in the syslog. I also get POP3 Protocol error 19 I look at the exchange account and I can see that

[rt-users] Improve RT API calls

Hi, I am having issues where a web service makes around 40 API calls to RT the time it takes can amount to around 15 seconds to fetch that data from RT. Are there any ways to improve/advice to speed up RT API calls? 1. Can the API process be offloaded to another server? 2. Any ideas where the

[rt-users] Issues with RTExternalAuth

This is what I use to auth against ldap and local. (left out the ldap section ofcourse... # # User Authentication Set($ExternalAuth, 1); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($UserAutocreateDefaultsOnLogin, {

Re: [rt-users] Issues with RTExternalAuth

try Enable the ExternalAuth adding below Set($ExternalAuth, 1); Regards, Davis From: rt-users on behalf of Albert Shih Sent: Thursday, June 30, 2016 6:00:26 PM To: