[rt-users] How to set up a recursive group in RT 4.4.0

RT 4.4.0 Hi, I can't seem to set up a recursive group so that the main groups privileges are inherited to member groups. Can someone please point me in the direction of the best documentation for this or give me guidance. My google-fu has failed me today! Kind regards, Tom -- Tom

Re: [rt-users] Accessibility of RT for screen reader users?

Thanks for testing. My only concerns are mousing over things to get them to read, and whether the colored items are true headings? For mousing, I wonder if tab will do the same? That is, if you tab from field to field, will NVDA announce the field label as focus changes to the field? I never

Re: [rt-users] Accessibility of RT for screen reader users?

Hi Alex While I don't have much experience with web accessibility I do run a network of public PCs that includes NVDA installed on those PCs, so I jumped onto one of them to do a quick test of the RT web pages with NVDA active. Bearing in mind that I don't know what is supposed to be good and bad

[rt-users] applying a CustomField to a queue in perl

I'm at a loss! I've created my custom field, i've given various groups rights to it, but i can't apply it to a queue, either individually, or global. I think i have the right method: $CFObj->AddToObject($QueueObj) but nada. How can i "apply" the CF to a queue, and how to apply globally to

[rt-users] Serving RT with Nginx: Firefox refuses to log in

Hello list, I have 4.2.8 (the latest version available as a package for Jessie) running through Nginx. I can get to the main page through rt.mydomain.com, which is good, but I can't log in with the default information. When I do, Firefox gives me an error: The page isn't redirecting properly

[rt-users] emails for support and support-comments with different authentication

I'm trying to set up RT so we can use two different accounts with different authentications for suppport and support-comment. The reason is because mail-server doesn't allow send as another user ("from" field must match sender e-mail address). Is it possible to somehow catch the from field in

Re: [rt-users] stop form submit on ticket reply

Le 24/08/2016 à 17:06, Hugo Escobar a écrit : > Thanks Emmanuel for your response. > > My initial post was a little inaccurate, I forgot to mention some details: > > 1.The user wants to add a ticket reply > 2.The user writes (and prepares her message, attachments, etc) > 3.The user

Re: [rt-users] stop form submit on ticket reply

Thanks Emmanuel for your response. My initial post was a little inaccurate, I forgot to mention some details: 1.The user wants to add a ticket reply 2.The user writes (and prepares her message, attachments, etc) 3.The user presses the "Update Ticket", some condition is evaluated two

Re: [rt-users] Missing dependencies?

I recommend reviewing the installation guides on the wiki... https://rt-wiki.bestpractical.com/wiki/InstallationGuides -- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Wed, Aug 24, 2016 at

Re: [rt-users] Check if Custom Field is empty?

Hello, On Wed, Aug 24, 2016 at 6:17 AM, PeterMairGO wrote: > Hello, > I'm scripting a custom condition before a email will be sent. > I've tryed this: ($self->TicketObj->FirstCustomFieldValue('Solution') =! > 'NULL') Unfortunately, at a minimum, your perl is wrong. You

[rt-users] Missing dependencies?

Hello all, I've run sudo make fixdeps a couple times. The first time I did every test it offered, and the second time I skipped the external tests. This is after I had to configure CPAN, wich I may well have done wrong. Each time I run the fixdeps script, it fails with error 274. I see that a few

[rt-users] Check if Custom Field is empty?

Hello, I'm scripting a custom condition before a email will be sent. I've tryed this: ($self->TicketObj->FirstCustomFieldValue('Solution') =! 'NULL') But it doesn't work, could you help me please? Thanks -- View this message in context:

[rt-users] Accessibility of RT for screen reader users?

Hello all, Thanks for your comments on my long list of questions yesterday. I'm going to take today and set up RT on our Debian server, just to see how well it works. As I do, one final question comes to mind: how well does RT work with screen readers? For those unfamiliar, a screen reader does

Re: [rt-users] Questions about specific capabilities of RT

Le 24/08/2016 à 01:35, Alex Hall a écrit : > > > * In OST, agents (that is, staff who can take care of tickets and make > internal notes) must belong to one department only. We can use multiple > teams, but those are harder to deal with than departments.. In RT, can staff > belong to multiple