By default, I sort ticket History so that the newest entry is at the top.
However, I would like to be able to have the original request visible when
I first open a ticket. Does anyone have any suggestions for achieving this?
In other words, the Display tab of a ticket would have a section
Josh,
I may be able to get our company to contribute something, although I'm
afraid it wouldn't be too much.
We are tossing up between updating owr own existing solution or using RT to
manage assets.
Given the lack of an API it makes RT integration with our customer portal
problematic. This
