[rt-users] Not able to create external users with external auth

hello, We are using RT 4.4 and using the external authentication mechanism from a remote DB to authenticate the user. To enable others to create ticket we have enabled *AutoCreateNonExternalUsers*. But any mails from outside gets the response. *"You do not have permission to communicate with RT".

Re: [rt-users] Not able to create external users with external auth

Hi Aniket, You must configure "queue everyone privilege" to permit them to create ticket. Thank you. 2017-01-11 11:47 GMT+01:00 aniket tripathy : > hello, > > We are using RT 4.4 and using the external authentication mechanism from a > remote DB to authenticate the user. To enable others to cre

[rt-users] assets: bulk updating a custom field value fails

Hello! We are using rt4.4.1 with the now build-in Assets. When bulk-updating a custom field value for 2 Assets the following Error is logged and the update fails: [27811] [Wed Jan 11 13:35:52 2017] [warning]: Use of uninitialized value $1 in hash element at /opt/rt4/sbin/../lib/RT/Interface/Web.p

[rt-users] Warning users before creating new ticket?

Hi all, Someone just asked me if I could add a feature to our RT installation, but I don't know how to go about it. In our customer service queue, we have a custom field for the order number to which the ticket refers. Sometimes, two different reps will start working on the same order without real

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Re: [rt-users] assets: bulk updating a custom field value fails

Hi Michael, Line 183 of /opt/rt4/share/html/Asset/Search/Bulk.html seems to be the problem, if you comment it out the bulk update works. # push @tmp_res, ProcessObjectCustomFieldUpdates( Object => $asset, ARGSRef => \%ARGS ); I'm suspect that line 183 shouldn't be here as the customfields

[rt-users] Problem with index

Hi, We are using RT 4.2.12. We noticed that the indexation stopped working. When trying to run the indexer manually, I would get: [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer line 216. (/opt/rt4/sbin/r

Re: [rt-users] Problem with index

On Wed, 11 Jan 2017 15:17:53 -0500 François Meehan wrote: > We are using RT 4.2.12. We noticed that the indexation stopped working. > When trying to run the indexer manually, I would get: > > [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute > failed: MySQL server has gone away