[rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box searche

[rt-users] Does enabling Full Text search disable searching Subjects from the Simple Search box?

I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box searche

[rt-users] Help! I can have Full Text -or- Subject from the Simple Search box, but not both?

I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box searche

[rt-users] How Can I Grow A Set Of Users

I need to assemble a set of users from a list of user Ids # gives me a list of _all_ the users $users = RT::Users->new($session{'CurrentUser'}); # empties the list $users->CleanSlate; # empty the list #doesn’t work my $user1 = RT::User->new($session{'CurrentU

[rt-users] Need help searching tickets by requestor custom field

Hello, I’ve defined a custom field on Users I now need to search for Tickets requested by the Users with certain values within that custom field I’d like to know the way to do this with TicketSQL because I’m going to be writing it into a portlet thanks al;

Re: [rt-users] need to run code when user presses a button

error if there is no id so it should be pretty safe. Thanks for confirming my "plan" al; > On Mar 26, 2015, at 5:49 PM, Landon Stewart wrote: > > On Mar 26, 2015, at 11:52 AM, Al Joslin wrote: >> >> I would like to have a button on the display page of a ticket

[rt-users] need to run code when user presses a button

I would like to have a button on the display page of a ticket that when clicked runs some code (*) which then causes the display page to refresh I have the code (*) written which queries a remote database and updates an rt ticket based on what it finds - this is all perl code, using DBI

Re: [rt-users] TicketSQL to select all tickets with requestor "nobody in particular"

no, that doesn’t work I was able to get something by selecting requestor email not like ‘@‘ > On Mar 13, 2015, at 4:33 PM, Trev wrote: > > Use 'nobody' vs. 'nobody in particular' as your search criteria. > > On Fri, Mar 13, 2015 at 4:02 PM, Al Joslin <

[rt-users] TicketSQL to select all tickets with requestor "nobody in particular"

What is the TicketSQL to select all tickets with requestor "nobody in particular” ? I can’t get that list from the Search GUI either thanks al;

Re: [rt-users] rt-users Digest, Vol 126, Issue 24

with --check --resolve --force > > at no time did it complain or make any indication that anything was changed > > I still get the: Principal not found error > > al; > > > > On Sep 26, 2014, at 5:10 PM, Alex Vandiver wrote: > >> On 09/24/2014 11:02 AM

Re: [rt-users] how to grant superUser ?

: > On 09/24/2014 11:02 AM, Al Joslin wrote: >> I hit Save Changes and I get a message: Principal 24 not found > > Run rt-validator -- that implies your internal user and principal tables > are missing rows. > - Alex -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training

[rt-users] granting super user fails with principal not found

bump > Message: 2 > Date: Wed, 24 Sep 2014 11:02:38 -0400 > From: Al Joslin > To: rt-users@lists.bestpractical.com > Subject: [rt-users] how to grant superUser ? > Message-ID: <4a1c2d0e-1e94-4bed-82af-d7f1ef962...@gmail.com> > Content-Type: text/plain; charset=us-asci

[rt-users] how to grant superUser ?

How are you supposed to grant SuperUser to a user? I log in as Root and go to Admin -> Global -> User Rights I type the username into the AddUser box and select Rights For Administrators and check the box for SuperUser I hit Save Changes and I get a message: Principal 24 not found What am I do

[rt-users] How do you grant individual User rights ?

Every time I (as Enoch Root) try to grant a right to a single [Staff] user (via Global -> User Rights -> Add A User) -- I get an error "Principal ## not found" (where ## == that users' id) So how do you grant an individual User rights ? thanks Al; -- RT Training - Boston, September 9-10 http

[rt-users] Help!! RT::Authen::ExternalAuth -- can't create Privileged users

I installed and configured: RT::Authen::ExternalAuth I've got the login via LDAP working ok -- but it won't create Privileged users I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I want to create only those users who are SUCCESSFULLY authenticated via LDAP

[rt-users] how do you write to syslog?

I'm in Custom Scrip and I can't get anything to show syslog I've this line in my scrip syslog("critical", "Scrip: On Create Copy Custom Fields From Parent"); and nothing shows in the syslog I dn't get it (so to speak) -- what am I doing wrong ? -- RT Training - Boston, September 9-10

[rt-users] where do you think is the best place to write & debug snippets of code?

where do you think is the best place to write & debug snippets of code? for instance, I'm writing a callback to add a button that will create a child ticket and copy all of the custom fields into the new ticket but every time I change the code I've got to clear the mason cache, and restart t

Re: [rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

ority anyway when an RT form has multiple submit buttons. In such cases > when Enter is pressed, RT could probably return a message asking the user to > click a specific button for this particular form. > > On 17/08/2014 12:16 am, "Al Joslin" wrote: > > Hitting retu

[rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

s work as expected Everywhere else in RT I've gotten used to hitting return to save changes al; On Aug 16, 2014, at 10:08 AM, Al Joslin wrote: > when logged in as root I can change other users' passwords > > and the confirmation message says: password changed > >

Re: [rt-users] help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

when logged in as root I can change other users' passwords and the confirmation message says: password changed Still, when trying to change my own password -- it will not change (and the message says Auth Token Changed) confounding... al; On Aug 16, 2014, at 6:33 A

[rt-users] help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

I've an odd situation here, and I'm sure I've missed something very basic... I've installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch's) password None of the users, all granted the ModifySelf option, can change their passwords either

Re: [rt-users] rt-serializer errors, followed by ft-importer errors

Permissions are not migrated either... On Aug 1, 2014, at 6:15 PM, Al Joslin wrote: > Damn -- it's the Assets !! > > You seem to get a bad export if you've Assets enabled in your RT_SiteConfig.pm > > I commented out the Assets extension in the Site config and ran

[rt-users] Need Help Creating Configurations Programatically

Since the rt-serializer & rt-importer do not handle Assets I would like to be able to programmatically create my Asset configurations Neither the CustomField nor the ObjectCustomField have Create() methods Where should I start with this? -- RT Training - Boston, September 9-10 http://bestpract

Re: [rt-users] rt-serializer errors, followed by ft-importer errors

9:40 2014] [warning]: Can't call method "URI" on an undefined value at /opt/rt4/sbin/../lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/../lib/RT/Migrate/Importer/File.pm:97) Crap ! On Aug 1, 2014, at 6:15 PM, Al Joslin wrote: > Damn -- it's the Assets !! > > You see

Re: [rt-users] rt-serializer errors, followed by ft-importer errors

structures manually a PITA but do-able al; On Aug 1, 2014, at 5:16 PM, Al Joslin wrote: > I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my > first RT > > I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5 > > As maria

[rt-users] rt-serializer errors, followed by ft-importer errors

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5 As maria is a drop-in replacement for mysql I didn't use the --clone option (anyway I don't want any of the 3K practice tickets)

Re: [rt-users] Scrip access to Per-Transaction custom field values -- need a workaround !!

elds at that point. > > If it does work for you, the community would probably appreciate you updating > that wiki text as well. > > On 31/07/2014 6:29 am, "Al Joslin" wrote: > I have per-transaction custom fields that the users can update when they > comment (or r

[rt-users] Scrip access to Per-Transaction custom field values -- need a workaround !!

I have per-transaction custom fields that the users can update when they comment (or reply) I need to roll those up to the Ticket as they are added, so I wrote a scrip But I can't seem to get it to work... It's always one comment behind... Then I found this line in the RT wiki Quote

Re: [rt-users] Read-Only Custom Fields

As to #2 I can't figure out any way around granting all the ModifyCustomField permissions on a per-field basis And if my users don't want to see some of the CF's at the Ticket level then I'll be granting those on a per-field basis as well. thanks al; On Jul 3

[rt-users] Read-Only Custom Fields

I've seen this question asked before, but can't find an answer I'm using RT 4.2.5 I create a custom field, I assign it to a queue People can't see it - so far so good I grant 'SeeCustomField' on it for Everyone People can't see it - that's bad I grant 'ModifyCustomField' on it for Everyone

Re: [rt-users] CF for ticket comment?

Never Mind RT::Transaction On Jul 26, 2014, at 11:13 AM, Al Joslin wrote: > > The ticketing system that I am swinging us away from allows one to specify an > amount of billed minutes at a selected billing rate in the tech-notes > (comments) > > How might I

[rt-users] CF for ticket comment?

The ticketing system that I am swinging us away from allows one to specify an amount of billed minutes at a selected billing rate in the tech-notes (comments) How might I support that in RT ? thanks Al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] How do I make a custom field with values not equal to names ?

t; { > 'Plan A' => 19.99, > 'Plan B' => 29.99, > 'Plan C' => 39.99, > }; > > my $ticket = $self->TicketObj; > my $plan = $ticket->FirstCustomFieldValue('Plan'); > $ticket->AddCustomFieldValue( > Field => '

Re: [rt-users] How do I make a custom field with values not equal to names ?

do this. What exactly are you wanting to achieve? Custom field options that > depend on a previously-selected value? > > Custom field values can safely be deleted when they should no longer be added > to new tickets/transactions, because they are copied by value (not by >

[rt-users] How do I make a custom field with values not equal to names ?

I am wishing that RT supported CustomFields in a way other than Name == Value This makes it impossible to have a CustomField showing a bunch of Names whose Values are [for example] integer Object IDs In my case I have to store billing rates for service calls, supporting multiple external ser

[rt-users] a configuration manager/plugin for RT

Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff insta

Re: [rt-users] User/Summary.html not showing CF's

olve your problem? > > Personally I try to debug rights issues by determining and then inspecting > the relevant code. There are probably more efficient ways. > > On 11/07/2014 6:03 am, "Al Joslin" wrote: > I've defined some User CF's, I've enabled the CFs &am

[rt-users] User/Summary.html not showing CF's

I've defined some User CF's, I've enabled the CFs & given Everyone 'SeeCustomField' permission via global user permissions When a NonPrivileged user logs in - they cannot se

[rt-users] Assets for RT breaks when you disable a Asset Owner !!

I made a user the owner of an Asset, later I disabled access for that User When I next visited that Asset I got an error in the GUI -- the Asset screen stopped rendering after The Basics and displayed this message: "An internal RT error has occurred. Your administrator can find more details in R

Re: [rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

in your case, > (company and/or RT) policy changes could help—e.g. "only ticket owners may > modify a ticket's fields." > > > On 28 June 2014 07:02, Al Joslin wrote: > I was asked by one of my users, what happens if two people are editing a > ticket at t

[rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

I was asked by one of my users, what happens if two people are editing a ticket at the same time ? Our current system, that I'm trying to replace, tells users when another user is editing the same ticket I tried editing one ticket with two users at the same time -- I could see no notice/indi

[rt-users] help: using RT with a gmail acct

Hi All, I've managed to get RT to send emails using a gmail account, but now I'm trying to get it to read emails. If understand this [email/mta/mua/etc] all correctly then I have to have my own mta (as described here: http://www.spencerstirling.com/computergeek/email.html) so t

[rt-users] Need Help: Hotlist [article] dropdown menus malfunctioning when replying to Tickets

RT v/4.2.4, RT Assets v/1.0.1 I have a problem where I cannot include an Article into a Ticket reply I have configured for Queue Specific Articles & Hotlist support I have the HotList drop down menus setup, but the selections do not work/persist properly. You choose a class, which reloads th

[rt-users] Why are Asset #'s so naked?

I chose RT + RT-Assets by virtue of it's claimed capabilities and external API's -- I've got to handle HelpDesk tickets, Developer bug tickets, and nearly 50 thousand assets. I'm focusing on Assets to start because they are pretty crucial to the process. I've installed RT-Assets 1.0.1 on top