[rt-users] Limit Owner dropdown to only privileged users

Hello, RT Version - 4.0.2 The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system. How do I limit the dropdown to only include privileged users?

Re: [rt-users] Limit Owner dropdown to only privileged users

...@lists.bestpractical.com] On Behalf Of Alex Dyas Sent: martedì 24 luglio 2012 15:58 To: rt-users@lists.bestpractical.com Subject: [rt-users] Limit Owner dropdown to only privileged users Hello, RT Version - 4.0.2 The dropdown we see for selecting the owner of a ticket is currently populated with all

Re: [rt-users] Originator updated despite not being CC'ed

On 01/03/2012 10:25 PM, Kevin Falcone wrote: On Tue, Jan 03, 2012 at 11:55:28AM +0100, Alex Dyas wrote: Hi, and happy new year. We have noticed recently that RT sends updates to the originator of a ticket even if that person is not in the CC list of the email. For instance: - Client sends

[rt-users] Copy of first email with

number in the subject, and RT in copy. I am thinking to use Scrips for this, but I am not sure the best way to go about it. Thanks in advance, Alex -- Alex Dyas, Manager - Systems Administration Tel: +41 22 348 30 15 www.linalis.com | twitter.com/linalis | www.linkedin.com/company/linalis Expert

[rt-users] Copy of first email with ticket number in subject

with a client, having the right ticket number in the subject, and RT in copy. I am thinking to use Scrips for this, but I am not sure the best way to go about it. Thanks in advance, Alex -- Alex Dyas, Manager - Systems Administration Tel: +41 22 348 30 15 www.linalis.com | twitter.com/linalis